Front Desk Coordinator

Brief Description

The Front Desk Coordinator ensures standardization in front office operations, enhances patient experience, and promotes efficiency in administrative workflows. Delivers courteous and efficient front office support by welcoming patients, coordinating appointments, verifying insurance information, managing calls, and assisting with referrals to ensure a seamless patient experience. Key responsibilities included:

• Greet and check in patients both physical and telemedicine, ensuring a warm and welcoming environment
• Manage appointments and ensure accurate patient scheduling
• Verify insurance coverage and process patient paperwork efficiently across all HealthyU service lines
• Front office chart prep and oversight of front office logs and petty cash
• Efficient copay, outstanding balance, and deductible collections
• Collaboration with billing department to ensure accurate patient balances
• Answer phone calls and address patient inquiries in a professional manner
• Assist with patient referrals and follow-up appointments
• Ensure clinic compliance with OSHA, HIPAA, and HealthyU policies
• Value Base Care compliance aligned with HealthyU protocols
• All other duties as assigned
  
  

Requirements

• High school Diploma or equivalent
• A minimum of 1 year experience as a front desk, in a medical setting preferred
• Current BLS (Basic Life Support) certification required
• Strong computer proficiency (Microsoft Office, EHR systems, scheduling systems)
• Athena experience highly preferred
• Excellent communication and multitasking abilities
• Prolonged sitting, standing, bending, and occasional lifting (up to 25 lbs)
• Reliable transportation is required for all positions, as occasional travel to other clinic locations may be necessary
  
  

Summary

HealthyU Clinics is a value-based healthcare organization committed to delivering high-quality, patient-centered care across multiple states and specialties. We prioritize primary care while offering a broad range of services designed to improve outcomes and reduce overall healthcare costs. Our culture is built on collaboration, compassion, and continuous growth—ensuring both our patients and employees are supported and set up for success.

We offer a comprehensive and competitive benefits package designed to support your health, and work-life balance:

• Medical Coverage: Employer contributions toward medical insurance
• Additional Employer-Paid Benefits: GAP coverage, Employee Assistance Program (EAP), and life insurance
• Voluntary Benefits: Dental, vision, HSA, short-term and long-term disability, hospital indemnity, and more
• Paid Time Off: 2 weeks of paid vacation / 10 paid holidays annually / Separate paid sick
• Family Support: Maternity leave benefits
• Growth Opportunities: As a rapidly expanding organization, we offer ongoing career advancement and internal mobility opportunities
  
  

Join a team where your work makes a meaningful impact and your career can grow alongside the organization.