What are the responsibilities and job description for the Front Desk Coordinator position at Unchained Wellness Clinic?
We're not your average psychiatry clinic. We offer real solutions — TMS, Spravato, IV Ketamine, IV Therapy, HRT, and more — all under one roof. If you want to work somewhere that actually changes lives, this is it.
ABOUT THE ROLE
As the first face our patients see and the first voice they hear, you set the tone for their entire experience at Unchained. This isn't a sit-and-answer-phones role — our patients are navigating some of the hardest seasons of their lives, and you'll be the calm, competent anchor that helps them feel like they're in the right place. You'll keep the front office running with precision while managing a fast-moving schedule across multiple providers and treatment modalities.
KEY RESPONSIBILITIES
- Greet and check in patients with warmth, professionalism, and efficiency
- Answer incoming calls, route inquiries, and schedule appointments across providers
- Verify insurance eligibility and collect co-pays and balances at time of service
- Maintain accurate patient records in AdvancedMD EHR
- Coordinate with clinical staff to ensure smooth patient flow throughout the day
- Manage prior authorization tracking and follow up with insurance carriers
- Handle faxes, referrals, and incoming clinical documentation
- Assist with patient outreach, appointment reminders, and follow-up calls
- Maintain a clean, organized, and welcoming front office environment
- Support clinic operations as directed by the Clinic Manager
WHAT WE'RE LOOKING FOR
- Prior experience in a medical or psychiatric front desk setting — preferred
- Comfortable in a fast-paced environment with multiple providers and treatment types
- Strong multitasker who can stay composed when the schedule gets full
- Experience with insurance verification and prior authorization processes
- Proficiency in EHR systems (AdvancedMD experience a strong plus)
- Excellent verbal and written communication skills
- Genuinely compassionate — you understand the population we serve
- Reliable, punctual, and detail-oriented
SCHEDULE & COMPENSATION
Schedule: Monday – Thursday, 9:00 AM – 7:00 PM
Employment Type: Full-Time
Pay Range: $16 – $18 per hour, depending on experience
Benefits: PTO, employee discount on spa modalities
WHY UNCHAINED
Most clinics manage symptoms. We pursue resolution. Unchained Psychiatry & Wellness is one of the only REMS-certified interventional psychiatric clinics in the East Valley offering TMS therapy, Spravato (esketamine), IV Ketamine, medication management, HRT, and IV nutritional therapy — all in one place. We believe patients shouldn't have to piece together their care across five different providers. We built something better, and we're looking for people who want to be part of it.
Pay: From $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $16 - $18