What are the responsibilities and job description for the Eligibility Worker position at Health and Human Services?
RSR is seeking an Eligibility Worker for the Economic Assistance Department located in either Forman, North Dakota, or Lisbon, North Dakota office.
RSR Human Service Zone partners with the Department of Health and Human Services to deliver exceptional Economic Assistance programs to our community. The Economic Assistance Team provides the assessment and eligibility determination of applicants for a variety of programs by interpreting and applying complex state, federal, and county policies.
Eligibility Worker example of duties:
- Conduct interviews of applicants and recipients
- Process client applications, as applicable
- Establish electronic record
- Attend training and workshops
- Perform defined case changes, workflow functions, and/or determinations
- Interpret state, federal, and county policies
- Monitor program and policy updates
- Maintain working knowledge of laws, rules, policies, procedures, and other regulations
To succeed in this position, you must possess excellent verbal and written communication skills, along with strong teamwork and collaboration abilities, and the capacity to make effective decisions in a dynamic and evolving environment with diverse populations. You will also need to be comfortable working with all types of software and database applications, with a willingness to learn new technology programs. Additionally, you will need to have a strong understanding of complex program policies and procedures.
Working for RSR Human Service Zone:
RSR Human Service Zone partners with the Department of Health and Human Services and Richland County to deliver state-driven public assistance and program protocols and provides employees with the excellent benefits and employment packages offered by Richland County as a Richland County employee.
RSR Human Service Zone team members are offered robust medical, dental and life insurance coverage, as well as an excellent retirement package.
Employees enjoy ten paid holidays, as well as earning both annual leave and sick leave days.
Minimum Qualifications
Eligibility Worker I:
Requires the minimum qualifications listed below for the Eligibility Worker Technician level, plus one year of work experience involving duties directly related to determining eligibility for human services economic assistance programs such as Temporary Assistance for Needy Families, Supplemental Nutrition Assistance Program, Foster Care, Medicaid, Low Income Home Energy Program, or completion of the eligibility worker two-year associate degree program.
Eligibility Worker Technician:
If unable to fill as an Eligibility Worker I, we will consider filling as an Eligibility Worker Technician underfill which requires a high school diploma or equivalent and one of the following:
- Completion of the eligibility worker one-year certificate program
- Completion of 90 semester hours or 135 quarter hours of a bachelor's degree program
- Three years of work experience involving processing of claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, housing assistance, or work experience in the clerical, accounting, bookkeeping, legal, financial, business, teaching, investments, financial planning, or computer/data processing fields
- Three years of any combination of education and experience listed above
Salary will be adjusted if the position is filled with an underfill.
Must maintain valid driver's license and auto insurance.
Some travel throughout a four county area could occur.
About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
Application Procedures
Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department’s Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 PM Central Standard Time (CST).
Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.
This employer participates in E-Verify. Please visit the following website for additional information HHS ND Careers E-Verify
A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.
For more information about the position or if you need an accommodation, please contact Cheri Deplazes at cdeplazes@nd.gov or Jan Hickman at (701) 642-7751 or by email at jaehickman@nd.gov
Employing Unit ND HHS – RSR Human Service Zone
TTY Number ND Relay Service 1 (800) 366-6888 (text) or 1 (800) 366-6889 (voice)
If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701) 328-3290.
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.