What are the responsibilities and job description for the Technology Support Specialist position at Harvey Nash?
Position : Technology Support Specialist.
Location: Fayette County Circuit Court Clerk’s Office Lexington KY 40507 (Onsite).
Status: Contract
Estimated Duration: Long-term Indefinite
Job Description
The CABINET Information & Technology Services (ITS) Department is seeking a contract resource for the role of Technology Support Specialist. The successful candidate will be responsible for providing technical computer assistance to users of computer based software applications, and/or hardware, providing Technical Assistance to problem determination and resolution for computer hardware equipment and/or software application. May become service desk expert in one of the following areas.
1) Hardware support for computer peripherals, and infrastructure equipment, and/or
2) Core Business Software Support, and/or
3) External Software.
ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE:
- Computer technical certification in MOS, MTA, MCP, A OR MCITP
- Identify trends in incidents
- Cross trains other service techs
- Submit solutions to supervisor for knowledgebase articles
- Communicate with computer system users to provide training and/or assistance for software application Programs.
- Give instructions to users on computer applications and the use of computer equipment.
- Provide assistance for users experiencing problems with computer application.
- Install and uninstall computer equipment at statewide computer sites.
- Test computer equipment to assure serviceability and dependability.
- Perform basic diagnostic testing on malfunctioning equipment
- Utilize computer programs for problem determination
- Keep records and statistics on all problems and assistance calls utilizing online information management Software.
- Provide technical information to system support personnel, vendor representatives and/or computer
- Operations staff to resolve problems relating to network or computer systems
- Assist in system recovery during computer failures.
- Maintain computer system database.
- Availability for on-call rotation during non-business hours.
- Other duties as assigned.
MINIMUM REQUIREMENTS:
Education: Associate’s degree in Computer Science.
Education Substitute: High School Diploma with 2 yrs. job related experience.
OFFICE LOCATION:
Fayette County Circuit Court Clerk’s Office, Lexington, KY
SPECIAL REQUIREMENTS: (LICENSES, REGULATIONS, CERTIFICATES, ADVANCED EDUCATION, ETC.)
- Must possess and maintain a valid Kentucky Driver’s License
- Computer Technical Certification is a plus in the following MOS, MTA, MCP, A OR MCITP
TYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS:
- Work is primarily performed in an office setting
- Travel is required
Salary : $20 - $24