Information Technology Support Technician

IT Support Specialist

Location: Danville, KY

Duration: 6-Month Contract-to-Hire Opportunity

Pay Rate: $30 - $37/hour

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Overview

We are seeking an onsite IT Support Specialist to provide advanced technical support within a fast-paced manufacturing environment. This role serves as a key escalation point for complex hardware, software, network, and endpoint issues.

The ideal candidate brings strong troubleshooting expertise, experience supporting both office and production-floor technologies, and a passion for delivering exceptional customer service while driving technical solutions to resolution.

Key Responsibilities

• Act as IT Support for complex technical incidents and service requests that require advanced troubleshooting and root cause analysis.
• Support and maintain end-user computing devices, including laptops, desktops, printers, peripherals, and mobile devices.
• Provide technical support for manufacturing and shop-floor technologies, including PCs, handheld scanners, label printers, and production-critical systems.
• Lead the diagnosis and resolution of hardware, software, operating system, and application issues across Windows-based environments.
• Support executive presentations, critical meetings, and business operations requiring high-priority IT assistance.
• Install, configure, deploy, and maintain hardware, software, and enterprise-standard technologies.
• Ensure compliance with corporate IT standards, security policies, and operational procedures.
• Document incidents, troubleshooting activities, root cause findings, and resolutions within the ITSM/ticketing platform.
• Collaborate with infrastructure, network, engineering, and application support teams to drive timely issue resolution.
• Identify recurring issues and recommend process improvements, knowledge articles, and long-term technical solutions.
• Provide feedback to project teams regarding user experience, technology adoption, and system enhancements.
• Assist with technology rollouts, upgrades, migrations, and site-based IT initiatives.

Qualifications

• 5 years of hands-on IT support experience with increasing levels of technical responsibility.
• Proven experience in a Tier 2/Tier 3 desktop support or endpoint support environment.
• Strong troubleshooting experience with Windows 10 and Windows 11 operating systems.
• Experience supporting Microsoft Office and standard business applications.
• Experience supporting hardware deployments, imaging, software installations, and peripheral devices.
• Knowledge of handheld devices, scanners, and mobile computing technologies.
• Excellent customer service, communication, and problem-solving skills.
• Ability to manage and prioritize multiple support requests in a fast-paced environment.

Nice To Have

• Associate's or Bachelor's degree in Information Technology, Computer Science, Engineering Technology, or a related field; equivalent experience will be considered.
• Experience supporting engineering and design applications such as AutoCAD, Mechanical Desktop, or other CAD-based software.
• Experience working in a manufacturing, distribution, or industrial environment.
• Familiarity with ITIL processes and IT service management best practices.