What are the responsibilities and job description for the Technology Support Specialist position at Quantam?
Quantam Solutions provides IT solutions and consulting for various clients. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Technology Support Specialist for our client.
Our client is seeking a contract resource for the role of Technology Support Specialist. The successful candidate will be responsible for providing technical computer assistance to users of computer based software applications, and/or hardware, providing Technical Assistance to problem determination and resolution for computer hardware equipment and/or software application. May become service desk expert in one of the following areas. 1) Hardware support for computer peripherals, and infrastructure equipment, and/or 2) Core Business Software Support, and/or 3) External Software.
ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE:
- Computer Technical Certification in MOS, MTA, MCP, A , or MCITP.
- Identify trends in incidents.
- Cross train other service technicians.
- Submit solutions to supervisor for knowledgebase articles.
- Communicate with computer system users to provide training and/or assistance for software application programs.
- Provide instructions to users on computer applications and the use of computer equipment.
- Provide assistance for users experiencing problems with computer applications.
- Install and uninstall computer equipment at statewide computer sites.
- Test computer equipment to assure serviceability and dependability.
- Perform basic diagnostic testing on malfunctioning equipment.
- Utilize computer programs for problem determination.
- Keep records and statistics on all problems and assistance calls utilizing online information management software.
- Provide technical information to system support personnel, vendor representatives, and/or computer operations staff to resolve problems relating to network or computer systems.
- Assist in system recovery during computer failures.
- Maintain computer system database.
- Availability for on call rotation during non-business hours.
MINIMUM REQUIREMENTS:
Education: Associate’s degree in Computer Science.
Education Substitute: High School Diploma with 2 yrs. job related experience.
OFFICE LOCATION:
Fayette County Circuit Court Clerk’s Office, Lexington, KY
SPECIAL REQUIREMENTS: (LICENSES, REGULATIONS, CERTIFICATES, ADVANCED EDUCATION, ETC.)
- Must possess and maintain a valid Kentucky Driver’s License
- Computer Technical Certification is a plus in the following MOS, MTA, MCP, A OR MCITP
TYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS:
- Work is primarily performed in an office setting
- Travel is required
Salary : $19 - $23