What are the responsibilities and job description for the Field Support Technician position at Harvey Nash?
Job Title: Field Support Technician
Location: Jersey City, Newark, and Morristown, NJ
Duration: Full-time
Job Description:
Requirements: Bilingual (Spanish and English) and must have a valid driver’s license and personal vehicle, with toll and parking expenses also covered. Please note that 10 miles will be deducted per day to account for the commute from home to office and back).
Role Responsibilities:
- Act as the first point of contact for support issues across various retail stores.
- Daily travel between stores in the mentioned areas is required.
- Handle service tickets and work logs, including troubleshooting issues related to desktops, networks, software, and hardware.
- Train employees on various applications and wireless peripherals.
- Elevate complex issues to the appropriate team members.
- Perform hardware and software installations.
- Assist with troubleshooting desktop applications, network equipment (routers, switches, access points), and configuring Zebra handhelds and printers.
- Physical capability to lift and handle hardware (like cables, printers, monitors) is required.
Salary : $50,000 - $55,000