Logistics Specialist (Customer Operations Specialist)

Logistics Specialist 4

Santa Ana, CA

12 months

Establish and manage relations with 3PL, Client entities, and Customer

Lead training and enrichment of department staff

Develop and maintain daily/weekly/monthly reports and KPIs to ensure operational excellence

Producing and distribution of department reports to various groups/stakeholders within the Supply Chain network

Provide status of orders to various business units within Client

Run daily Open Order and Goods Issued reports to identify shipping and in-transit status within SAP system

Track and resolve warehouse and carrier shipping errors

Attention to detail and ability to identify process improvements and streamline existing processes

Adaptability in a fast-paced environment with the ability to manage and prioritize multiple time-sensitive tasks

Exercise judgment within defined practices and policies in selection of methods and techniques for obtaining solutions

Actively support team projects and effectively communicate with team members

Ad hoc reporting/project Management

QUALIFICATIONS

• Bachelor’s Degree in Supply Chain preferred or 5 years’ experience with 3PL warehousing, transportation and account/order management

Preferred Skills

• Demonstrated ability to analyze information to identify, escalate and make recommendations
• Strong interpersonal and communication skills including written, verbal, and active listening
• Advanced Excel knowledge including but not limited to Pivot tables, VLOOKUP, Macros and other advanced formulas
• Advanced Microsoft Office (Outlook, PowerPoint, etc.) Microsoft Visio experience a plus
• SAP and TMS experience required
• In depth understanding of logistics industry’s standards and best practices
• Strong time management, organization, prioritization and follow up skills
• Ability to complete tasks and solve problems with limited guidance and direction
• Demonstrates a strong work ethic and ability to learn
• Excellent problem solving, decision making, and analytical skills
• Ability to support weekend, holidays, and overtime requirements as needed
• Ability to travel as needed.

Top Skills:

• Advanced excel knowledge (data analysis-pivot tables-charts-v-lookups)
• Logistics background
• Customer service background

Beeline Summary:

• The main function of a logistics specialist is to coordinate and expedite the flow of work and materials within or between departments of an establishment according to production schedule. A typical logistics specialist is responsible for reviewing and distributing production, work and shipment schedules and compiling reports on inventory levels, cost, etc.

Job Responsibilities:

• Review and approve documents, materials and products, and monitor work processes in order to assess completeness, accuracy and conformation to standards and specifications.
• Review and approve documents such as production schedules, work orders, and staffing tables to determine personnel and materials requirements, and material priorities.
• Confer with department supervisors and other personnel to assess progress and discuss needed changes.
• Revise production schedule, when required, due to design changes, labor or material shortages or other interruptions.
• Distribute production schedules and work orders to departments.
• Confer with establishment personnel, vendors and customers to coordinate production and shipping activities and resolve complaints or eliminate delays.

Skills:

• Verbal and written communication skills, attention to detail, problem solving and interpersonal skills.
• Strong ability to analyze costs related to manufacturing, labor and materials.
• Strong ability to accurately document and record customer/client information.
• Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
• Strong knowledge of applicable laws and regulations related to shipping and production.
• Previous experience with computer applications, such as Microsoft Word and Excel.

Education/Experience:

• High school diploma or GED required.
• 8-10 years related experience required.