What are the responsibilities and job description for the IT Field Tech support position at Harvey Nash?
US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor
Must have: Spanish is hugely required
Need to understand networking, router, switch etc.
Level 1 support like, fixing a printer, ticket label printer, upload software etc.
Role: IT Retail Field Tech
Location: Hempstead, Floral Park, Valley Stream and Richmond Hill, NY(Onsite)
Duration: Direct Hire
Job Description:
· Provide first point of contact for support issues at all stores.
· Able to travel daily between stores.
· Elevate complex issues/problems to appropriate team members
· Troubleshoot and correct problems on site
· Perform scheduled hardware and/or software installations.
· Assist stores with:
o Desktop applications, maintenance, and troubleshooting.
o Network Equipment installation and troubleshooting (routers, switches, access points)
o Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc.
o Configure and/or troubleshoot Zebra handhelds, network and label printers.
· Work to gather information, or resolve issue independently or collaboratively
· Quickly learn and retain relevant system knowledge
· Support stores during Go live opening week.
· Respond to customer inquiries and problem solving in a professional and effective manner
· Provide feedback to manager regarding service failures or customer concerns
A reasonable, good faith estimate of the $45k/Annum to $55k/Annum with Benefits for this position.
Benefits:
401K
Medical
Paid time off (vacation, sick leave)
Paid holidays etc.
Salary : $50,000 - $55,000