Information Technology Field Technician

US citizens, Green Card Holders, and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time

Job Title: IT Field Tech

Location: Hempstead, Floral Park, Valley Stream, Richmond Hill, NY

Duration: Full-time

Job Description:

· Provide the first point of contact for support issues at all stores.

· Able to travel daily between stores.

· Process service tickets/work logs related to client-related problems, train customers on our applications, and various wireless peripherals

· Elevate complex issues/problems to appropriate team members

· Troubleshoot and correct problems on site

· Perform scheduled hardware and/or software installations.

· Assist stores with:

o Desktop applications, maintenance, and troubleshooting.

o Network Equipment installation and troubleshooting (routers, switches, access points)

o Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows, etc.

o Configure and/or troubleshoot Zebra handhelds, network, and label printers.

· Provide store training on hardware use and software applications.

· Work to gather information or resolve issues independently or collaboratively

· Quickly learn and retain relevant system knowledge

· Support stores during the go-live opening week.

· Respond to customer inquiries and solve problems in a professional and effective manner

· Provide feedback to the manager regarding service failures or customer concerns

· Maintain in-depth working knowledge of retail systems and processes

· Perform other related duties as assigned

Qualifications:

· Education:

College degree in IT or Equivalent certifications.

SKILLS & EXPERIENCE

· Written and verbal communication skills.

· Must be a self-starter with the ability to think and work independently.

· Knowledge in network hardware or telecommunications, basic data communications troubleshooting, Cat5-Cat6 cable, and RJ45 understanding. Capable of using the equipment provided.

· Strong customer service skills.

· Well-organized and detail-oriented.

· Ability to handle multiple projects/responsibilities simultaneously.

· Proficiency in MS Office applications.

· Problem analysis and solving.

· Strong decision-making.

· Able to take Initiative, being flexible with the schedule.

· Must be capable of lifting and/or carrying up to 30 lbs.

· Bilingual in Spanish is a Must.

A reasonable, good-faith estimate of the minimum and maximum for this position is $50K/year to $55K/year with benefits