What are the responsibilities and job description for the Field Technician - Level 1 position at Future Tech Enterprise, Inc.?
Future Tech Enterprise, Inc. is looking to hire a Field Technician - Level 1 Support. This role supports all technology for our client, across the Bethpage School District. The Field Technician plays a key role in maintaining and supporting district technology, working closely with the IT Department, Help Desk, and student helpers.
This is a full-time, on-site position, in Bethpage, NY - Long Island. Work hours are from 8:30a -4:00p, M-F.
Our benefits include: Medical, Dental and Vision Insurance, 401k with company match and PTO.
This is a full-time, on-site position, in Bethpage, NY - Long Island. Work hours are from 8:30a -4:00p, M-F.
Our benefits include: Medical, Dental and Vision Insurance, 401k with company match and PTO.
- Schedule: Monday–Friday, 8:00 AM – 4:00 PM (one-hour lunch)
- Location: On-site across district schools (local travel required)
- Address and manage support tickets using the ticketing system
- Provide hands-on technical support to faculty, staff, and students
- Troubleshoot, maintain, optimize, and reimage 1:1 Google Chromebooks
- Support and troubleshoot Windows desktops and laptops
- Install, configure, and troubleshoot:
- Printers and multi-function devices
- Scanners and projectors
- SMART Board Interactive Flat Panels
- iPads, PCs, and laptops
- VoIP phones
- Assist with basic software, device connectivity, and technology-related issues
- Support and maintain district-wide technology, including:
- End-user devices
- Classroom technology
- Network-connected peripherals
- Collaborate with other technicians and IT staff to document procedures and solutions
- Prioritize daily work based on ticket urgency and administrative needs
- Assist with technology projects and initiatives as assigned
- Maintain clear communication with the IT Department and Help Desk team
- 1–3 years of technical support experience (deskside support preferred)
- 2 years of customer service experience, with strong communication skills
- Solid working knowledge of:
- Windows OS
- Chrome OS
- Experience using a ticketing system to manage and document support issues
- Ability to work independently while collaborating with a team
- Valid driver’s license and access to a personal vehicle (local travel required)
- CompTIA A certification preferred
- Experience working in an educational environment is a plus