Field Technical Support

Job Title: IT Field Support/ IT Retail Field Tech

Location: Hempstead, Floral Park, Valley Stream, Richmond Hill in New York

Perm (FTE) role

US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time

Entry Level Criteria:

• Computer literate, with a desire to learn telecommunications and cellular technology, Supermarket, Retail or POS experience is a plus.
• Willing to travel extensively; work nights or days only if needed; flexible with work assignments
• Valid US driver's license from NJ or NY state, and clean driving record.
• Bilingual in Spanish is a plus.
• You need to have your own vehicle to support in nearby areas (Expenses will be paid)

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Job Details

Job Title: IT Retail Field Tech

Department: IT

Reports to: Service Desk & IT Retail Field Manager

We are a company of passionate people that think big, think differently, avoid complacency, and do the right thing for our members and require the right person that shares these values.

Summary:

Lead and follow all aspects of Retail Services policies, objectives, and initiatives in the field.Plan, co-ordinate and manage the activities of the assigned retail team to maintain and enhance customer relationships and meet company objectives.

Job Description:

• Provide first point of contact for support issues at all stores.
• Able to travel daily between stores.
• Process service tickets/work logs related to related problems, train customers our applications and various wireless peripherals
• Elevate complex issues/problems to appropriate team members
• Troubleshoot and correct problems on site
• Perform scheduled hardware and/or software installations.

• Assist stores with:
• Desktop applications, maintenance, and troubleshooting.
• Network Equipment installation and troubleshooting (routers, switches, access points)
• Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc.
• Configure and/or troubleshoot Zebra handhelds, network and label printers.

• Provide store training in hardware use and software applications.
• Work to gather information, or resolve issue independently or collaboratively
• Quickly learn and retain relevant system knowledge
• Support stores during Go live opening week.
• Respond to customer inquiries and problem solving in a professional and effective manner
• Provide feedback to manager regarding service failures or customer concerns
• Maintain in depth working knowledge of Key Food retail systems and process
• Perform other related duties as assigned

Qualifications:

• Education:
• College degree in IT or Equivalent certifications.

SKILLS & EXPERIENCE

• Written and verbal communication skills.
• Must be a self-starter with the ability to think and work independently.
• Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding.Capable of using equipment provided.
• Strong customer service skills.
• Well-organized and detail oriented.
• Ability to handle multiple projects/responsibilities simultaneously.
• Proficiency in MS Office applications.
• Problem analysis and solving.
• Strong decision making.
• Able to take Initiative, being flexible with schedule.
• Must be capable of lifting and/or carrying up to 30 lbs.
• Bilingual in Spanish is a plus.

Entry Level Criteria:

Computer literate, with a desire to learn telecommunications and cellular technology, Supermarket, Retail or POS experience is a plus. Willing to travel extensively; work nights or days only if needed; flexible with work assignments Valid US driver's license from NJ or NY state, and clean driving record.

A reasonable, good faith estimate of the minimum and maximum base salary for this position is $55K/Annum to $60K/Annum

Employee benefits will also be available, and details are available like Pension/401K/ Paid Vacation/ Life, Medical & Dental insurance etc.

* The pay range listed above reflects the expected starting salary /Pay rate for this role. This range may be adjusted based on market conditions, location, and other relevant factors. The Company will determine the final starting salary/Pay rate in consultation with the selected candidate(s), in full compliance with applicable laws