5895 Senior Programs Operations Manager, Global Events

Duties: 

The Community You Will Join: 

• The Global Events Partnerships team is part of the Partnerships and Business Development Team.
• The remit of the team is to build, manage and activate a centralized, scalable Events Partnerships Model that deploys all of the company’s efforts around our event partnerships holistically and to intentionally drive business results while creating community connections.  

The Difference You Will Make: 

•  The Senior Programs Operations Manager role is responsible for supporting the partnerships leads on the management and activation of select event partnerships. 
• This role will lead the development of program plans, design select partnership operating systems, deliver the tracking and reporting for select event partnership programs and support specific strategic initiatives that run across partnerships. 
• Strategic Initiatives with event partners could include; Contracted partner credit/coupon/gift card programs, scaling booking integrations, onboarding partners to the company platforms, and other bespoke programs.  
• As event partnerships and pilot programs become more mature, this role will build out operations and processes to help the team deliver more with less. 

A Typical Day:  

• Own and champion strong operational mindedness and consistency across selected events. 
• Primary lead for the company’s booking support, product support and Event Partner's use of the company’s platform. 
• Collaborate on, design and deliver the onboarding and use tools needed for effective partner use and efficient internal delivery 
• Design collaboration, set-up and servicing of credit programs, credit tools and credit delivery.  
• Support overarching program management with key event partner booking integrations.  
• Manage relationships and the Event Partner's company use in alignment with global brand and partnership priorities.
• Partner with cross-functional and local teams to provide overall strategic guidance, best practices, playbooks and templates for both service delivery and opportunity development 
• Partnering with relevant functions, including biz ops, finance, accounting, legal, product, comms and others on delivery and coordination  
• Build and maintain strong cross-functional relationships, regionally and globally 
• Build a capability for optimization of platform use of company by Event Partners 
• Own and develop the overall operating system for select partnerships. Including the 
• creation of plans, schedules, budgets, logistics (including on-location), resources, assets, and other Event relevant needs. 
• Drive consistency and accountability with cross-functional leads to deliver a series of playbooks, guidelines and roadmap for templatable / scalable assets. 
• Detail oriented development of operational elements with XFN leads.  
• Maintain timelines and deadlines associated with this development. Update at least quarterly based upon latest findings and results. 
• As needed, provide or support the global training of internal or external stakeholders. 
• Own delivery of all leadership and cross-functional reporting. Communicate findings and key metrics to leadership and influence teams to act on these findings and consistently achieve OKRs (objectives and key results). 

 Your Expertise: 

• Minimum 8 years experience managing moderate sized projects/programs from 
• initiation to launch within complex operating environments 
• Strong team player with the ability to organize, prioritize, and manage internal and 
• external teams and responsibilities simultaneously 
• Excellent communication and presentation skills 
• Ownership mindset with a strong ability to navigate ambiguity and drive forward 
• growth projects 
• Strong knowledge in program/portfolio management tools (Atlassian Suite, Asana, etc)  
• Outstanding working knowledge of project/program management principles and techniques 
• Experience working with product and engineering teams  
• Demonstrated track record working on ambiguous and unpredictable programs and 
• creating structure and consistency 
• Strong situational awareness and critical thinking 
• Ability to find innovative ways to resolve problems 
• Thrives in ambiguity in a fast-paced, hyper-growth organization

The hiring range for this position is $76 to $86 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate's geographic region, job-related knowledge, skills, and experience amongst other factors.

Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.