Quality Assurance Compliance Analyst

POSITION RESPONSIBILITIES:

The QA Compliance Analyst is responsible for:

· Managing and ensuring that all suppliers are compliant with weekly Prodigal call and metadata upload requirements.

· Selecting sample calls for client QA assessments and fulfilling client requests for call samples in cases where client makes selections.

· Assessing call recordings in conjunction with Prodigal platform for compliance with Federal, State and Local regulations including, but not limited to:

o Fair Debt Collection Practices Act (FDCPA)

o Service Members Civil Relief Act (SCRA)

o Electronic Funds Transfer Act (EFTA)

o Equal Credit Opportunity Act (ECOA)

o Gramm-Leach-Bliley Act (GLBA)

o Fair Credit Reporting Act (FCRA)

o Telephone Consumer Protection Act (TCPA)

o Unfair, Deceptive or Abusive Acts or Practices (UDAAP)

o State and City specific debt collection regulations

· Evaluate network partner compliance with client specific Service Level Agreement, Network Guides and contractual requirements as set forth by HSG and its clients.

· Manage client specific call quality monitoring requests including Barclays, Synchrony and others through client portals/platforms where required.

· Generate and maintain QA Compliance reporting using Prodigal and manual assessment results.

· Issuing findings to suppliers and tracking/ensuring remediation has taken place as required.

· Escalate significant issues to HSG Compliance and HSG Recovery Leadership/Performance Management as necessary to ensure all relevant individuals are aware of and able to intelligently discuss with clients and suppliers.

· Conduct manual call quality reviews when and as necessary.

· Collaborate with Vendor Audit Manager and Vendor compliance Analyst as necessary to ensure supplier rosters re current and submitted as required.

· Communicate and collaborate with clients to ensure expectations and QA requirements are reasonable and well documented including escalation of call findings to Client, HSG and supplier leadership for review and guidance when/where necessary.

· Schedule and facilitate Client and Vendor Calibration calls

· Other call quality monitoring tasks as necessary and assigned by department leadership.

CORE COMPETENCIES:

· Strong Organizational skills with a focus on accuracy.

· Debt Collection industry experience in operations, compliance (preferably both).

· Able to prioritize responsibilities and manage time effectively.

· Analytical and analytical thinker with problem-solving ability.

· Ability to communicate effectively in writing and verbally.

· Dependable with the ability to manage multiple priorities simultaneously.

· Collaborate and communicate with clients to ensure QA related findings and trends are identified, communicated and remediated as necessary.

· Schedule and facilitate calls to ensure all parties are calibrated with respect to Call Quality Assessment results.

QUALIFICATIONS:

· High school diploma or GED required; associate or bachelor’s degree preferred. Equivalent Industry experience will be considered.

· Minimum 5 years of experience in operations or compliance related role

· Proficiency with Microsoft Office Suite, especially Excel (pivot tables, v-lookups, formulas)

· Experience in data processing and quality assurance is highly desirable.

· Meticulous and ability to meet tight deadlines.

· Familiarity with compliance requirements and legal documentation preferred.

· Ability to adapt to changing priorities and manage multiple tasks efficiently.

COMPENSATION & BENEFITS:

· Pay Range: $66,000 - $75,000 depending on qualifications and experience.

· Comprehensive benefits package including:

· Company subsidized employee health insurance including medical, dental & vision and more

· 401(k) with company match.

· Paid time off and holidays.

· Opportunities for professional development and career growth.

· Positive and collaborative work environment

ABOUT US:

Harvest Strategy Group, based in Englewood, CO, is the nation's leading provider of end-to-end consumer debt collection management services. We hire the best and brightest to provide our clients with customized, national litigation and collection programs designed to maximize revenue on consumer receivables. Our services include enterprise-level audit, compliance, and oversight. With approximately 45 employees, Harvest is small enough for individuals to make a significant impact yet large enough to offer competitive compensation packages and the opportunity to work with some of the nation's largest financial institutions.

Pay: $66,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Englewood, CO 80112

Salary : $66,000 - $75,000