Account Lifecycle Manager

Role Summary

The Account Lifecycle Manager leads all inventory‑related operations, ensuring accuracy, compliance, and efficiency across the full placement lifecycle. This role oversees team performance, workflow governance, client and vendor communication, reconciliations, and reporting. The Manager partners closely with the Senior Inventory Operations Analyst to maintain daily operational continuity, resolve escalations, and drive continuous improvement aligned with organizational goals.

APPLY HERE - https://applytohsg.powerappsportals.com/

Key Responsibilities

Leadership and Team Management

• Hire, train, and manage Inventory Control staff.
• Develop team goals, performance expectations, and growth plans.
• Ensure cross‑training, coverage, and knowledge transfer across all workflows.

Workflow Governance and Operational Oversight

• Create and maintain procedures for placements, scoring, forwarding, recalls, and reconciliations.
• Ensure consistent execution, quality standards, and regulatory compliance.
• Partner with IT and Operations to resolve systemic issues and support automation.

Client, Vendor and Cross‑Functional Communication

• Serve as primary contact for inventory‑related initiatives, escalations, and inquiries.
• Coordinate with clients, vendors, and internal teams to resolve issues and maintain alignment.
• Support client‑specific workflows and ensure adherence to contractual requirements.

Inventory Lifecycle Management

• Oversee incoming placements, data validation, and scrubs.
• Manage account assignments across agency, pre‑legal, and legal networks.
• Ensure timely and accurate processing of recalls, reforwarding, and legal forwarding.
• Partner with the Senior Analyst to monitor daily inboxes, exceptions, and operational flow.

Reconciliations, Reporting and Compliance

• Lead all inventory reconciliations, including EDI and client/vendor cycles.
• Oversee SIF/PIF and vendor closure processing, ensuring accuracy and compliance.
• Manage ProScore and monthly scoring cycles.
• Review and approve exception reports and high‑risk discrepancies.

Strategic Projects and Continuous Improvement

• Lead inventory‑related projects and process improvement initiatives.
• Identify trends, root causes, and opportunities to streamline workflows.
• Provide ad hoc reporting and support the Director of Operations with strategic planning.

Core Competencies

• Leadership and Team Development
• Strategic and Analytical Thinking
• Decision‑Making and Problem‑Solving
• Strong Communication and Collaboration
• Reliability and Accountability
• Continuous Improvement Mindset

Education and Experience

• Experience in accounts receivable management, financial services, or operational workflows preferred.
• Background in process design or system optimization helpful.
• Supervisory experience strongly preferred.
• High school diploma required; advanced degree or certification preferred.
• Expert proficiency in Microsoft Excel.
• Experience with CLS or similar systems preferred.
• Familiarity with regulatory requirements (including Reg F) beneficial.

Compensation and Benefits

Pay Range: $65,000–$78,000 annually

APPLY HERE - https://applytohsg.powerappsportals.com/

Includes:

• Company‑paid employee health insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Collaborative work environment

Pay: $65,000.00 - $78,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Englewood, CO 80112

Salary : $65,000 - $78,000