Employee Development Administrator

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.

Employee Development Administrator

Location: Onsite, Norfolk, VA Corporate office.

JOB SUMMARY: The Employee Development Administrator supports the Employee Development Department by providing systems, travel, event, meeting, office, administrative and logistical support efficiently and proactively.

ESSENTIAL DUTIES AND RESPONSIBILITIES: These include the following but are not limited to the job specifications. Harbor Group Management Company may require additional duties or job functions that can be performed safely.

• Supports the coordination, communication, execution, and participant tracking of educational programs and events, both virtual and in-person, throughout Harbor Group’s national portfolio.
• Responsible for ensuring all event details are executed (i.e., selecting venues, determining costs, and arranging event services, such as food, setup, and A/V equipment).
• Coordinates travel, guest rooms, and monitors Harbor Group Leadership needs; tracks travel logistics, costs, and itineraries as needed.
• Executes and ships training materials as needed and maintains event budgets.
• Assists with post-event administration, including sending feedback requests, collating feedback data, compiling feedback reports, and updating the feedback analysis spreadsheet. Produces course certificates, provides pre- and post-training customer service, and liaise with facilitators to collect their feedback and ensure that attendance information is returned.
• Facilitates established Employee Development program structure and settings.
• Disseminates programs, services, and philosophies to field personnel within the national portfolio.
• Supports the coordination and administrative functions of training calendars.
• Monitors the Employee Development helpdesk, providing daily support and managing, responding, and troubleshooting requests in a timely manner. Identifies and communicates training issues and challenges.
• Assists with editing and uploading content to the HGKEY Virtual Campus, HG360, LMS, etc. Serves as point of contact for LMS vendor.
• Maintains a high-working knowledge of Harbor Group’s LMS, including enhancements and upgrades. Educates users on self-service tools and is a resource for adopting new functionality.
• Responsible for setting up, activating, and deactivating LMS access, as well as the accuracy of learning paths, resources, and attendee records. Tracks and reports program, organization and user level data.
• Conducts periodic testing of LMS to ensure all features and functions are being leveraged, solicits inputs from key stakeholders regarding improved utilization, designs and implements modifications and adjustments as necessary, and trains/demos system changes to the Employee Development team.
• Provides general support and completes special projects as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Bachelor’s degree or equivalent combination of training and experience.
• Minimum three (3) years’ experience in similar position.
• Experience in administration/support in adult education or learning management system management preferred.
• Experience in travel and event planning.
• Strong writing, editing and proofreading skills; high attention to detail.
• Skilled in the use of computer hardware, software, audio/visual equipment, and other general office equipment.
• Proficient in Office 365, Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, and Planner), Canva and Adobe Acrobat; Experience with Grace Hill learning management system preferred.
• Ability to prioritize and efficiently manage multiple projects at the same time, while meeting regular deadlines.
• Demonstrated ability to change direction and reprioritize tasks.
• Positive, professional attitude with the ability to handle a variety of issues and individuals with tact and courtesy.
• Ability to work independently as well as in a collaborative project environment with cross-functional teams.
• Demonstrated analytical and problem-solving skills.
• Self-starter that possesses a strong desire to seek optimal solutions and share discovery.

WHAT WE OFFER:

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Personal Time & Holidays
• Flexible Spending Accounts
• Free Long-Term Disability
• Free Life Insurance
• Short Term Disability
• Health Savings Account with Employer Contributions
• Wellness Perks
• FinFit Health Finance Program
• Employee Apartment Discount
• Employee Referral Program
• Employee Recognition & Awards
• Employee Assistance Program
• Volunteer & Community Service Opportunities
• Tuition Reimbursement

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Veteran Friendly
This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.