What are the responsibilities and job description for the DIRECTOR - Account Management position at Happiest Minds Technologies?
We are seeking an experienced Engagement Manager to lead client relationships and delivery execution within the healthcare domain. The role requires strong stakeholder management, program governance, and the ability to drive growth while ensuring successful outcomes for clients.
Key Responsibilities
Key Responsibilities
- Serve as the primary point of contact for healthcare clients, managing end-to-end engagement delivery.
- Lead large-scale healthcare programs, ensuring alignment with client objectives, timelines, and budgets.
- Drive account growth through relationship building, opportunity identification, and cross-sell/up-sell initiatives.
- Collaborate with sales, delivery, and solution teams to propose and execute healthcare transformation initiatives.
- Ensure compliance with healthcare regulations and standards (e.g., HIPAA) across engagements.
- Manage program governance, risk, and issue resolution, providing regular executive-level reporting.
- Mentor and lead cross-functional teams to deliver high-quality outcomes.
- 15 years of overall IT or consulting experience.
- 10 years of experience in engagement, program, or client management roles.
- Strong experience working with healthcare providers, payers, or life sciences organizations.
- Proven ability to manage large, complex client engagements.
- Excellent communication, leadership, and stakeholder management skills.
- Experience with healthcare IT systems, digital transformation, data analytics, or cloud solutions.
- Exposure to US healthcare market and regulations.
- Prior experience in managing multi-million-dollar accounts.