What are the responsibilities and job description for the TECHNICAL LEAD - Gen AI position at Happiest Minds Technologies?
IT GenAI Tools Engineer
Years of Experience: 5-8 Years
Job Summary: We are seeking a hands-on IT GenAI Tools Engineer to lead the deployment, configuration, and end-user support of our AI-assisted development and productivity toolchain. As the internal expert, you will assist engineers and business users in maximizing the value derived from AI pair-programming and agentic workflow platforms.
Key Responsibilities
Tool Deployment & Administration
Years of Experience: 5-8 Years
Job Summary: We are seeking a hands-on IT GenAI Tools Engineer to lead the deployment, configuration, and end-user support of our AI-assisted development and productivity toolchain. As the internal expert, you will assist engineers and business users in maximizing the value derived from AI pair-programming and agentic workflow platforms.
Key Responsibilities
Tool Deployment & Administration
- Deploy, configure, and maintain enterprise licenses for GitHub Copilot, Cursor, Claude Code, Cowork, and Microsoft 365 Copilot across the organization.
- Manage seat provisioning, policy configurations, SSO/SAML integrations, and access controls for all GenAI tools.
- Coordinate with IT security to enforce data loss prevention (DLP) policies, code snippet exclusions, and compliance guardrails within each platform.
- Design and deliver onboarding programs, live demos, and self-service guides for developers, power users, and business teams.
- Build and maintain an internal knowledge base of prompting best practices, tool-specific workflows, and use case playbooks.
- Track adoption metrics (active users, feature utilization, time-to-value) and report to leadership monthly.
- Integrate AI tools with existing developer toolchains ? GitHub Enterprise, VS Code, JetBrains IDEs, Azure DevOps, Jira, and Microsoft Teams.
- Set up Claude Code/Cowork agents and Model Context Protocol (MCP) connectors to automate internal workflows (document generation, ticket triage, code review, etc.).
- Work with MS copilot 365 extensibility (Copilot Studio, plugins, Graph connectors) to surface enterprise data in AI responses.
- Serve as Tier 2/3 support for GenAI tooling issues ? diagnosing authentication failures, IDE plugin conflicts, API connectivity, and performance degradation.
- Monitor tool health via admin dashboards and vendor portals; coordinate with vendor support on escalations.
- Evaluate and test new tool updates, model upgrades, and beta features before broad rollout.
- Ensure all AI tools meet company data governance standards ? particularly around code not leaving the enterprise boundary.
- Maintain audit logs for AI tool usage and assist in quarterly compliance reviews.
- Stay current on Anthropic, GitHub, Microsoft, and Cursor policy changes that affect enterprise deployments.
- 3?5 years in IT engineering, developer tooling, or enterprise software administration.
- Hands-on experience with at least 3 of the 5 tools: GitHub Copilot, Claude Code, Cowork (Anthropic), Cursor, and Microsoft 365 Copilot.
- Solid understanding of IDE ecosystems (VS Code, JetBrains) and developer workflows.
- Familiarity with SSO, OAuth, SCIM provisioning, and enterprise identity platforms (Okta, Microsoft Entra ID).
- Experience with REST API, webhooks, and light scripting (Python or Javascript) for automation and integrations.
- Strong Communication Skills ? able to explain AI concepts to both technical engineers and non-technical business users.
- Experience managing BitBucket or Azure DevOps at an organizational level.
- Exposure to LLM prompt engineering, retrieval-augmented generation (RAG) patterns, or MCP server setup.
- MS copilot 365 admin experience ? including Copilot Studio and Graph connector configuration.
- Familiarity with ISO 27001 / NESA as they apply to SaaS AI tools.
- Prior experience rolling out tools to 500 users in a regulated or enterprise environment.