What are the responsibilities and job description for the Account Manager position at Handoff?
Why join us?
Handoff is the AI agent that runs a construction company. We help remodelers automate estimating, streamline operations, and win more work - backed by real-time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes.
We are backed by $25M raised from Y Combinator, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users.
Account Manager at Handoff
We’re hiring an Account Manager to own upsells, tier upgrades, and expansion across a growing book of business. You’ll partner closely with activated customers to identify value gaps, maximize usage, and lead conversations that drive expansion revenue and long-term retention.
This role is ideal for someone who thrives in post-sale growth environments—combining commercial acumen with product fluency to grow accounts predictably. You’ll work across product usage signals, customer conversations, and cross-functional insights to help customers outgrow their current plans and land on the next tier of success with Handoff.
What You'll Do
Handoff is the AI agent that runs a construction company. We help remodelers automate estimating, streamline operations, and win more work - backed by real-time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes.
We are backed by $25M raised from Y Combinator, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users.
Account Manager at Handoff
We’re hiring an Account Manager to own upsells, tier upgrades, and expansion across a growing book of business. You’ll partner closely with activated customers to identify value gaps, maximize usage, and lead conversations that drive expansion revenue and long-term retention.
This role is ideal for someone who thrives in post-sale growth environments—combining commercial acumen with product fluency to grow accounts predictably. You’ll work across product usage signals, customer conversations, and cross-functional insights to help customers outgrow their current plans and land on the next tier of success with Handoff.
What You'll Do
- Own and close upsells and expansion across your assigned portfolio of accounts
- Proactively identify customers approaching tier limits or ready for deeper usage
- Run value-based upgrade conversations, positioning ROI and business outcomes
- Track expansion signals via product usage and customer behaviors
- Collaborate with Product, Sales, and Support to align expansion timing and execution
- Reduce churn risk by uncovering and addressing value gaps early
- Keep all expansion pipeline, notes, and forecasts accurate in HubSpot
- Act as a trusted advisor to customers scaling their businesses with Handoff
- 3 years in account management, customer success, or revenue-focused CS roles
- Proven success driving upsell and expansion in SaaS or tech-enabled services
- Strong commercial instincts—you think in ARR, NDR, and LTV
- Comfortable running upgrade conversations end-to-end without Sales handoffs
- Familiarity with interpreting product usage signals and CRM forecasting (HubSpot a plus)
- Able to frame value clearly—focused on business outcomes, not feature lists
- Highly proactive, accountable, and customer-obsessed
- Bonus: experience working in or selling to construction, field services, or similar verticals
- Competitive Salary Equity
- Unlimited Paid Time Off (PTO)
- 401(k)
- Medical, Dental & Vision Insurance
- Life & Disability Insurance
- Flexible Spending Account (FSA)
- Dependent Care FSA (DC FSA)
- Relocation Allowance
- Top-Notch Equipment – Choose your laptop!
- Team Offsites Around the World
Salary : $6