Site Manager - Norfolk

Description

Hana, We Don’t Just Provide Security — We Protect What Protects Us

Now Hiring for experienced Site Managers at our Norfolk VA locations. 

Every post, every patrol, every decision matters. If you are an experienced Site Manager who takes pride in professionalism, discipline, service, and integrity, join a team where your commitment helps secure the front lines of our nation’s defense.  

For over 20 years, Hana has proudly provided trusted officers to the Department of Defense, safeguarding military bases, personnel, and critical facilities. Our Security Officers are the front line of safety, ensuring those who defend our nation can carry out their missions confidently and without interruption. With Hana’s extensive security experience, you’ll have the training, standards, and team support to succeed in this vital role.

Position Summary

The Site Manager is responsible for the overall supervision and leadership of the security team, including Lieutenants and Security Officers (S/Os), ensuring the site operates safely, efficiently, and in compliance with all contractual, regulatory, financial and profitability expectations, and Company standards. This role requires exceptional leadership, integrity, and operational oversight to uphold the Company’s Core Values and maintain a professional, high-performing security force.

Essential Duties and Responsibilities

Leadership of Lieutenants

• Works with the Project Manager (PM) to foster a “one-team” culture among Lieutenants, ensuring unified responsibility for all security operations at the site.
• Promotes teamwork, professionalism, and adherence to the Company’s Core Values:
• Treat everyone with dignity and respect
• Value each other as Ohana (family)
• Ensure the safety and well-being of our ?Ohana
• Live Pono (honestly and honorably)
• Strive for excellence

Positive Work Environment

• Partners with management to promote a respectful and inclusive work environment for all employees.
• Ensures all staff uphold the Company’s Core Values and treat one another with dignity and respect.

Lieutenant Schedules

• Develops and maintains Lieutenant schedules to ensure:
• 24/7 supervisory coverage of security operations;
• Effective collaboration across all shifts; and
• Adequate opportunities for Lieutenants to take approved leave.

S/O Schedule Implementation

• Oversees implementation of S/O shift schedules as approved by the PM.
• Ensures timely publication, coverage of call-offs, and last-minute schedule adjustments to prevent open posts.
• Ensures all scheduling activities comply with Company policies, procedures, and applicable Collective Bargaining Agreement (CBA) commitments.

Guard Force Discipline

• Maintains work discipline among S/Os to ensure effective site security and compliance with all contractual and Company requirements.
• Exercises authority to issue disciplinary action in accordance with the Company’s Progressive Disciplinary Policy and applicable laws.

Attendance

• Oversees consistent and fair enforcement of the Company’s attendance policy in alignment with the Progressive Disciplinary Policy.
• Develops and maintains an attendance tracking system for all S/Os assigned to the contract.

Performance Recognition

• Works with the management team to promote a culture of recognition and reward for outstanding performance.
• Implements the Company’s Spot Award and other recognition programs fairly, consistently, and in compliance with Company policies and Core Values.

Quality Control (QC)

• Ensures Lieutenants conduct QC inspections at the start of each S/O shift and periodically thereafter.
• Supports the PM in adhering to the Company’s Quality Control Program, including testing S/O knowledge of post orders, visitor management, and other site duties.

Safety Inspections

• Conducts safety inspections of the work environment to identify and mitigate potential hazards.
• Reminds Lieutenants and S/Os of seasonal or situational safety concerns (e.g., adverse weather, pandemic protocols, slip-and-fall risks) in accordance with the Company Safety Plan.

Recruiting

• Assists the PM with the screening, interviewing, and hiring of S/O candidates.
• Coordinates and facilitates the onboarding process for new employees as needed.

Emergency Backfill

• Provides emergency post coverage for Lieutenant or S/Os to ensure no gap in site security or perimeter integrity.

Payroll / Timekeeping

• Reviews, corrects, and approves timesheets and payroll discrepancies to ensure accuracy and timely submission.

Administration

• Performs administrative duties as directed by the PM, including but not limited to preparing reports, conducting investigations, assisting with contract compliance, drafting policies, and supporting other operational or administrative needs.

Other Duties

• Support Hana’s mission and uphold company standards of ethics, integrity, and professional excellence at all times.
• Other Duties. Each Lieutenant may be asked to perform other duties as assigned by the Program Manager to ensure the effective and efficient security operations in fulfillment of the Company’s mission.    

What you bring

• Strong Leadership skills 
• High standards of ethics, integrity, and dependability Dedication and sense of pride in your work
• Strong situational awareness and ability to remain calm under pressure
• Excellent customer service and interpersonal communication skills
• Professional demeanor and appearance (meets military requirements)
• Team-oriented and safety-conscious
• Ability to work varied days/schedules – to include nights, weekends, and holidays.

Requirements

• Education: Bachelor's Degree in relevant field preferred, minimum High School Diploma or equivalent
• Experience: Minimum of five (5) years of Supervision experience in security, minimum of 3 years of experience working as an Armed Security Officer (commercial or law enforcement) in the last five (5) years; or minimum of two (2) years of honorable service as a member of any US Armed Forces
• Must be proficient using firearms (9mm and AR-15)
• Age: Be at least 21 years of age or be an honorably discharged veteran
• Background: Must not have felony convictions and no convictions for domestic violence crime
• Proof of Legal Residency: Must be a U.S. citizen. Dual citizenship is prohibited
• Communication: Speak and be literate in English to the extent of writing, reading and understanding printed regulations, orders, instructions, etc

Licensure / Clearance

• Possess a valid current state-issued driver’s license
• Have current or able to obtain VA DCJS (Armed)
• Have current or is able to obtain a DoD Clearance.

Job Qualifications: Successfully meet all of the following

• Pass Drug Test
• Psychological Testing Requirement: CPI/ MMPI tests
• Medical Health Evaluation : Physical exam, Visual, Auditory
• Physical Abilities Test: 1.5 mile run in less than 17.30 min/ 19 push-ups in 2 min
• Be able to wear duty belt (20lbs), stand, walk, run, remain alert.
• Training Academy (paid): Upon Hire, must be available to successfully complete mandatory 2-week training. Includes classroom, tactical, firearms range, OC/ Baton, CPR/ First Aid

Compensation & Benefits

• Comprehensive benefits options -medical, dental, vision, life, short and long term disability, supplemental life, Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Employee Assistance Programs, Group Accident, More!
• 401(k) retirement plan with contributions
• Paid Holidays, vacation and sick leave

Hana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status or any other characteristics protected by law.