What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in managing guest experiences from check-in to check-out, and it requires strong communication skills and attention to detail.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest information and reservations.
- Process payments and manage billing inquiries.
- Assist with night audit responsibilities as needed.
- Address guest complaints or concerns promptly and professionally.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Utilize phone etiquette to handle incoming calls effectively, directing them to appropriate departments when necessary.
- Promote hotel services and upsell room types or packages to enhance guest experience.
Experience
- Previous experience in a front desk or guest services role within a hotel or resort setting is preferred.
- Strong phone etiquette skills are essential for effective communication with guests.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse clientele.
- Familiarity with hospitality management principles is beneficial.
- Experience with night audit procedures is an advantage but not mandatory.
- A passion for providing outstanding customer service in a fast-paced environment.
If you have a positive attitude, excellent interpersonal skills, and a commitment to delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity as a Front Desk Agent.
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $13 - $14