What are the responsibilities and job description for the Front Desk Agent position at Red Roof Inn Kalamazoo East?
Job Summary
We are seeking a dynamic and friendly Front Desk Agent to serve as the welcoming face of our organization. This energetic role involves managing front desk operations, providing exceptional customer service, and supporting office management tasks. The ideal candidate will be highly organized, tech-savvy, and bilingual (if applicable), with a passion for creating a positive first impression. Your role will be essential in ensuring smooth daily operations, handling multi-line phone systems, and assisting with administrative duties to keep the office running efficiently.
Duties
- Greet visitors and clients warmly, ensuring a positive first impression at all times
- Manage multi-line phone systems, directing calls professionally and efficiently
- Handle appointment scheduling and calendar management using Google Workspace or Microsoft Office tools
- Perform data entry, filing, and document proofreading to maintain accurate records
- Support office management tasks such as supply inventory, mail distribution, and basic bookkeeping using QuickBooks or similar software
- Assist with clerical duties including typing, photocopying, and maintaining organized files
- Provide excellent customer support by addressing inquiries promptly and courteously
- Maintain phone etiquette standards and ensure all communication reflects professionalism
- Support administrative functions like proofing documents, managing correspondence, and supporting personal assistant tasks as needed
Qualifications
- Proven office experience with strong organizational skills and attention to detail
- Proficiency in computer literacy including Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
- Experience with multi-line phone systems and excellent phone etiquette skills
- Bilingual abilities are highly desirable to serve diverse client needs effectively
- Familiarity with QuickBooks for bookkeeping or basic office management experience preferred
- Strong typing skills with high accuracy; ability to perform data entry efficiently
- Excellent customer service skills with a friendly demeanor and professional attitude
- Previous experience as a dental or medical receptionist or in administrative support roles is advantageous
- Ability to multitask effectively while maintaining a positive attitude in a fast-paced environment
*Morning Shift hours required Weekends Saturday/Sunday 8a-4p only*
Join our team where your organizational skills, computer literacy, and customer service talents will shine! We are committed to fostering a vibrant workplace that values your contributions while supporting your professional growth.
Pay: From $14.00 per hour
Work Location: In person
Salary : $14