What are the responsibilities and job description for the Front Desk Representative position at Hampton Inn by Hilton?
Responsibilities
We are looking for an attentive FRONT DESK AGENT to support the functions of our establishment and the needs of our customers.
Front Desk Agents serve as the first point of contact for guests in our hotel.
Their role is crucial in creating a welcoming environment and providing high-quality customer service.
Their daily duties and responsibilities include:
- Welcoming and checking guests in and out of the hotel
- Managing reservations over the phone, through emails or on walk-ins
- Providing information about the hotel’s facilities and services
- Answering guests’ questions and addressing their complaints
- Processing payments and issuing invoices
- Providing information about the local area and attractions
- Coordinating with housekeeping and maintenance departments to ensure rooms are clean and meet guests’ needs