What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express - Muncie?
Job Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk Agent to join our team at the Holiday Inn Express Muncie hotel. This role is essential in providing exceptional guest services and ensuring smooth operations during the day, evening night shift. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to manage various tasks efficiently while maintaining high standards of guest relations.
Responsibilities
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Handle check-ins and check-outs efficiently, ensuring all guest information is accurately recorded.
- Manage phone systems to respond to inquiries, reservations, and requests from guests promptly.
- Address guest concerns or issues with professionalism and courtesy, ensuring a positive experience.
- Maintain the cleanliness and organization of the front desk area.
- Assist in coordinating with other departments to fulfill guest requests and enhance their stay.
- Provide information about local attractions, amenities, and services available at the resort.
Qualifications
- Previous experience in guest services or front desk operations within a hotel or resort environment is preferred.
- Strong phone etiquette skills with the ability to communicate effectively both verbally and in writing.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent organizational skills with attention to detail in managing reservations and guest information.
- Ability to work independently and ensuring all tasks are completed efficiently.
- A friendly demeanor with a passion for providing outstanding guest relations and service excellence.
Join our team as a Front Desk Clerk and be part of creating memorable experiences for our guests!
Job Type: Part-time
Pay: $14.00 - $14.50 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee assistance program
- Employee discount
Work Location: In person
Salary : $14 - $15