Hotel Night Auditor

Overview

Join our dynamic hospitality team as a Hotel Night Auditor at Hampton by Hilton, where your attention to detail and commitment to exceptional guest service will ensure seamless overnight operations. In this vital role, you will oversee the night shift, complete the daily audit, and deliver outstanding hospitality while following Hilton Brand Standards. Your proactive approach will help maintain hotel security, resolve guest concerns, and prepare the hotel for a successful new day. This position is ideal for hospitality professionals who thrive in a fast-paced, guest-focused environment and take pride in creating memorable guest experiences.

Duties

• Complete the nightly audit using the hotel's Property Management System (PMS), reconciling accounts, balancing daily transactions, and updating guest records accurately.
• Manage front desk operations, including guest check-ins, check-outs, room assignments, reservations, and payment processing.
• Deliver exceptional guest service by following Hilton Brand Standards, greeting every guest warmly, recognizing Hilton Honors members, and resolving guest concerns with professionalism and urgency.
• Respond promptly to guest requests through phone calls, in-person interactions, and digital messaging platforms while maintaining Hilton's service culture.
• Monitor hotel security by conducting routine property walks, observing CCTV cameras, securing entrances, and following all emergency and safety procedures.
• Prepare daily financial reports, incident reports, shift notes, and audit documentation for management.
• Perform wake-up calls, process late arrivals, extend reservations, authorize payment methods, and ensure all guest accounts are accurate.
• Set up the complimentary Hampton breakfast according to Hilton Brand Standards, including preparing hot food items, stocking the breakfast area, brewing fresh coffee, replenishing supplies, and ensuring the breakfast area is clean, organized, and guest-ready before the morning service begins.
• Maintain a clean, organized, and professional front desk, lobby, breakfast area, and all public spaces throughout the overnight shift.
• Restock the Suite Shop/Market, front desk supplies, breakfast items, and guest amenities as needed.
• Ensure compliance with Hilton cash handling procedures, PCI compliance, and all hotel policies.
• Promote Hilton Honors membership and support guest satisfaction by delivering exceptional service that positively impacts Hilton guest scores.
• Communicate effectively with the morning management and front desk team by leaving detailed pass-on notes regarding guest concerns, maintenance issues, and operational updates.
• Assist housekeeping, maintenance, or emergency situations when needed to ensure an exceptional guest experience.

Requirements

• Previous hotel front desk or Night Audit experience preferred.
• Experience with hotel Property Management Systems (PMS), preferably OnQ, OPERA, or similar software.
• Strong understanding of Hilton Brand Standards or willingness to learn and consistently follow Hilton operating procedures.
• Experience preparing or setting up hotel breakfast is preferred.
• Excellent customer service and conflict resolution skills.
• Strong verbal and written communication skills with professional phone etiquette.
• Ability to multitask, prioritize responsibilities, and work independently overnight.
• Basic accounting, cash handling, and computer skills.
• Ability to remain calm and professional during emergencies and challenging guest situations.
• Bilingual or multilingual candidates are encouraged to apply.
• Must be dependable, punctual, and available to work overnight shifts, weekends, and holidays.

Preferred Qualifications

• Previous experience with Hilton Hotels or another major hotel brand.
• Knowledge of Hilton Honors, guest recovery procedures, and hotel safety standards.
• Experience handling nightly financial audits and balancing daily revenue.

Why Join Us?

At Hampton by Hilton, we believe every guest deserves a friendly, clean, and comfortable stay. As a Night Auditor, you'll play a key role in delivering Hilton's award-winning hospitality while ensuring the front desk is audit-ready and the complimentary breakfast is fully prepared for the morning. If you're passionate about guest service, teamwork, and upholding Hilton's high standards, we'd love to have you join our team.

Pay: $16.00 - $17.00 per hour

Work Location: In person

Salary : $16 - $17