Hotel Front Desk Agent

Front Desk Agent (Full-Time / Part-Time)Overview

Hampton Inn by Hilton Irving Las Colinas is seeking a friendly, dependable, and customer-focused Front Desk Agent (Full-Time / Part-Time) to join our team. As the first point of contact for our guests, you will play a key role in creating memorable first impressions while delivering exceptional hospitality in accordance with Hilton Brand Standards.

The ideal candidate is passionate about guest service, enjoys working in a fast-paced environment, and is committed to providing every guest with a clean, comfortable, and welcoming stay. Bilingual candidates are encouraged to apply.

Responsibilities

• Greet every guest with a warm, genuine smile and provide outstanding customer service in accordance with Hilton Brand Standards.
• Complete guest check-ins and check-outs efficiently while ensuring accuracy with room assignments, payment processing, and guest information.
• Recognize and acknowledge Hilton Honors members and explain available benefits.
• Answer incoming phone calls promptly using professional phone etiquette.
• Assist guests with reservations, room changes, extensions, directions, and information about hotel amenities and local attractions.
• Respond promptly and professionally to guest concerns and resolve issues using Hilton guest recovery standards.
• Maintain accurate guest records using the hotel's Property Management System (OnQ or similar).
• Process payments, authorize credit cards, balance cash drawers, and follow all cash-handling and PCI compliance procedures.
• Assist with Night Audit responsibilities when assigned.
• Work closely with the Housekeeping and Maintenance departments to ensure guest rooms are ready, maintenance issues are addressed quickly, and guest requests are completed promptly.
• Keep the front desk, lobby, market, and public areas clean, organized, and welcoming throughout your shift.
• Restock the Market, front desk supplies, coffee station, and guest amenities as needed.
• Promote Hilton Honors enrollment and hotel amenities whenever appropriate.
• Follow all Hilton safety, security, and emergency procedures.
• Maintain professionalism, teamwork, and a positive attitude while supporting fellow team members.
• Complete all required Hilton training and consistently follow Hilton Brand Standards and hotel policies.

Qualifications

• Previous hotel front desk, hospitality, or customer service experience preferred.
• Experience with OnQ, OPERA, or other hotel Property Management Systems is a plus.
• Knowledge of Hilton Brand Standards is preferred or willingness to learn.
• Excellent customer service, communication, and problem-solving skills.
• Professional appearance and positive attitude.
• Ability to multitask and remain calm in a fast-paced environment.
• Strong computer skills and attention to detail.
• Bilingual (English/Spanish) is a plus.
• Flexible availability, including mornings, evenings, weekends, holidays, and overnight shifts as needed.
• Ability to stand for extended periods and occasionally lift up to 25 pounds.

Benefits

• Competitive pay based on experience
• Full-Time and Part-Time positions available
• Hilton Team Member travel discounts at Hilton hotels worldwide
• Friends & Family hotel discounts
• Opportunities for advancement and career growth within Hilton

If you enjoy helping people, creating memorable guest experiences, and being part of a team that delivers exceptional hospitality, we'd love to welcome you to the Hampton Inn by Hilton Irving Las Colinas team.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $16 - $17