What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn and Suites?
About us
Hampton Inn and Suites is a small business in Bay City, TX. We are professional, social, fun and our goal is to Make people feel like home away from home! It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day..
Our work environment includes:
- Growth opportunities
- Lively atmosphere
- Company perks
We are looking for a Front Desk Agent to join our team and provide exceptional customer service. The ideal candidate will have excellent communication skills, be organized and detail-oriented, and have a friendly and professional demeanor. Responsibilities include greeting customers, answering phones, taking reservations, providing information about the hotel and its services, and handling customer inquiries. The successful candidate will be a team player who is committed to delivering outstanding customer service.
Responsibilities:
- Greet guests and check them in/out of the hotel.
- Answer phone calls and respond to guest inquiries.
- Maintain a clean and organized work area.
- Process payments and provide change as needed.
- Provide information about the hotel and local area to guests.
- Keep records of room availability and rates.
- Ensure that all hotel policies are followed.
MUST BE FLEXIBLE - WEEKENDS AND HOLIDAYS INCLUDED
SHIFT is 4PM-12
Job Type: Full-time
Pay: $12.50 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $13 - $13