What are the responsibilities and job description for the Front Desk Agent position at Baymont Inn and Suites?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a vital role in creating memorable experiences for our guests.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle reservations, cancellations, and modifications with accuracy.
- Respond to guest inquiries and provide information about hotel services and local attractions.
- Maintain an organized front desk area and ensure all necessary supplies are stocked.
- Assist with night audit duties as required, ensuring accurate financial reporting.
- Address guest complaints or concerns promptly and professionally to ensure resolution.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Utilize phone systems effectively to manage incoming calls and relay messages as needed.
Skills
- Strong background in hospitality management or hotel management preferred.
- Excellent customer service skills with a focus on guest relations and services.
- Proficient in phone etiquette and communication skills to handle inquiries effectively.
- Familiarity with night audit procedures is a plus but not required; training will be provided.
- Ability to work well under pressure in a fast-paced environment while maintaining attention to detail.
- A positive attitude and willingness to assist guests with their needs is essential for success in this role.
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Galveston, TX 77551 (Required)
Ability to Relocate:
- Galveston, TX 77551: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13