What are the responsibilities and job description for the Front Desk Agent position at Hampton by Hilton?
Position Overview:
The Front Desk Agent serves guests by completing registration and controlling room assignments.
The position welcomes and registers guests, establishes credit, directs guests to room,
relays messages, answers questions about services, maintains and updates records, obtains
payments, makes reservations, and secures valuables.
Essential Duties & Responsibilities:
- Willingness to accept the most effective role
- Projects professional tone at all times
- Welcomes guest by greeting, answering questions, and responding to requests
- Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest room keys
- Establishes credit by verifying credit cards or obtaining cash
- Directs guest to room by showing location on map
- Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
- Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel
- Maintains records by entering room and guest account data
- Collects revenue by entering services and charges, computing bill, and obtaining payment
- Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements
- Secures guest’s valuables by processing lost and found
- Contributes to team effort by accomplishing related results as needed
- Other duties as specified by Management on an "as need" basis
Qualifications:
- High school diploma or equivalent experience
- Uses customer-oriented telephone etiquette to receive information
- Greets callers, establishes rapport and projects professional tone at all times
- Lift up to ten (10) pounds, unassisted
- Sit and/or stand for long periods
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $16