What are the responsibilities and job description for the Hotel Front Desk Agent position at Retreat Hotels & Resorts?
We are looking to hire two positive, professional, and guest-focused Full-Time Front Desk Agents to join our hotel team for the 3:00 PM–11:00 PM shift. In this role, you’ll be one of the first points of contact for our guests and will help create a welcoming and exceptional experience from check-in through departure. The ideal candidate has excellent communication and customer service skills, a strong work ethic, and a genuine commitment to guest satisfaction. If you're dependable, professional, and passionate about creating memorable guest experiences, we'd love to hear from you. Apply today!
Must have weekend availability.
Compensation:$15 - $16 hourly
Responsibilities:
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Communicate with housekeeping to make sure guest rooms are ready
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Handle customer complaints as necessary
Qualifications:
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Well-versed in taking telephone calls and handling stressful situations
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Preferred 1 years of Marriott experience
Weekend and evening availability required
About Company
Retreat Hotels & Resorts is a hotel owner, operator, and management company with a growing portfolio of award-winning properties across the East Coast. We are committed to delivering exceptional guest experiences while creating rewarding career opportunities for our associates.
Our success is built on strong relationships, integrity, and a dedication to excellence in everything we do.
What We Offer
- Competitive pay
- Paid time off
- Health, dental, and vision benefits (for eligible associates)
- Hotel discounts
- Growth and advancement opportunities
Salary : $15 - $16