What are the responsibilities and job description for the Managed Services Engineer position at Hamilton Barnes 🌳?
Our client, a leading managed services provider and top Fortinet partner in the country, is seeking a Managed Services Engineer to support and manage a portfolio of small to mid-sized customers. This role is ideal for an engineer who enjoys being hands-on across networking, security, servers, and cloud applications while serving as a trusted technical resource for clients.
Responsibilities
- Provide day-to-day managed services support for SMB customers across multiple environments
- Monitor, manage, and troubleshoot network, security, server, and cloud-based systems
- Serve as an escalation point for Level 1/2 issues related to infrastructure and applications
- Manage and support firewalls, switches, and wireless networks
- Administer and troubleshoot server environments (Windows Server, virtualization, backups)
- Support and manage cloud applications and services (Microsoft 365, Azure, AWS, or similar)
- Perform routine maintenance, patching, and system updates
- Work directly with customers to resolve issues, provide guidance, and recommend improvements
- Document configurations, incidents, and changes accurately
Required Skills
- 3 years of experience in a Managed Services / MSP environment
- Strong experience across:
- Networking & Security
- Server administration
- Cloud applications and services
- Hands-on experience supporting small to mid-sized business customers
- Working knowledge of networking vendors such as:
- Cisco
- Fortinet
- Aruba
- Solid understanding of TCP/IP, VLANs, routing, switching, and firewall fundamentals
- Strong troubleshooting skills and ability to manage multiple customer environments
If you're interested in this position, please apply with your updated resume!
Salary : $60,000 - $85,000