Direct of Network Operations

Join a fast-growing fiber broadband provider where network reliability, scalability, and operational excellence are mission-critical. This director-level role offers full ownership of network operations, performance, and team leadership across a rapidly expanding footprint. It’s a rare opportunity to shape processes, lead high-impact teams, and build a world-class network operations function from the inside.

Responsibilities

Network Strategy & Modernization

• Own the network operations strategy and roadmap across all markets.
• Lead the architectural transition toward SDN principles and VXLAN-based designs to improve agility, resilience, and operational efficiency.
• Provide technical governance for core routing, traffic engineering, and network security policies.

M&A Network Integration

• Lead planning and execution of network integrations for acquired ISPs.
• Harmonize routing, IP addressing, hardware standards, and operational processes into Wi-Fiber norms.
• Coordinate cross-functional teams (Engineering/IT, NOC, Field Ops, Finance, Customer Support) to ensure smooth cutovers with minimal customer impact.

Core Routing, Peering & Capacity

• Act as the final authority on routing design, implementation, and optimization.
• Oversee transit and peering relationships to ensure performance, resiliency, and cost-effectiveness.
• Guide capacity planning across backbone, aggregation, and access layers.

NOC Leadership & Service Assurance

• Lead the 24/7 NOC as the final technical escalation point for complex, customer-impacting issues (Level 3).
• Set and enforce SLAs for uptime, response, and resolution; relentlessly drive down MTTR.
• Ensure robust incident management, problem management, and post-incident review (RCA) practices.

Operational Processes & Systems

• Define, implement, and govern core Network Operations workflows (incident, change, maintenance, deployment, and project tracking).
• Align network operations with Business Support Systems (BSS) and Operational Support Systems (OSS) for accurate provisioning, billing integrity, and efficient fault management.
• Champion best-in-class project management methodologies and tools to track work, resources, and deliverables.

Financial Oversight

• Own network-related OpEx and CapEx budgets.
• Prioritize and justify investments, ensuring clear ROI and alignment with strategic goals.
• Monitor network operating costs and drive efficiency improvements without compromising quality or reliability.

Reporting & Analytics

• Develop dashboards and reporting structures to track key network health and business metrics (e.g., activations, deactivations, net activations, total subscribers, network uptime, average revenue over the last 3 months, MRR lost, churn).
• Regularly report network performance and project health to the executive team and Board.

Required Skills

• Industry & Leadership Experience: 10 years in telecommunications or ISP environments, including 5 years in a senior management or director-level role overseeing mission-critical network operations or NOC functions.
• Advanced Routing & Virtualization: Expert-level competency designing, deploying, and operating OSPF and BGP in production, plus architectural experience planning and implementing large-scale VXLAN and SDN/virtualized network solutions.
• WISP & Access Network Expertise: Deep, hands-on leadership experience with large-scale wireless and fiber deployments; strong familiarity with Cambium, Tarana, and Ubiquiti platforms; advanced proficiency with Mikrotik RouterOS.
• Operations & Process Acumen: Proven track record designing and running operational processes (incident, change, maintenance, capacity) in a 24/7 environment; comfortable using project management and workflow tools to drive execution, transparency, and accountability.

If you're interested in this position, please apply with your updated resume!