What are the responsibilities and job description for the Enrollment & Registration Assistant - Bowman Training Center position at Hagerstown Community College?
Summary Statement
The Enrollment and Registration Assistant is responsible for processing Workforce Solutions and Continuing Education registrations, providing customer service to students, staff and the general public. The Enrollment and Registration Assistant also assists the Bowman Center Coordinator and helps with other administrative duties related to registration, course rosters, evaluations and other duties associated with delivering classes at this site.
Essential Duties
Associate Degree preferred or the willingness to work towards a degree if hired. Work experience to include customer service; database experience a plus.
Skills And Abilities
Must demonstrate customer service, problem solving, communication skills, computer and organizational skills; ability to maintain a high level of flexibility; ability to react quickly to a changing environment while maintaining high level of customer service; ability to work independently with clear accountability.
Application Instructions
For more information on this position and to formally apply, please visit HCC's employment page at https://secure10.saashr.com/ta/6160104.careers?ApplyToJob=688561288&full_apply=&jobid=688561288.
Questions may be directed to the Human Resources Office at 240-500-2585 or email hr@hagerstowncc.edu.
The Enrollment and Registration Assistant is responsible for processing Workforce Solutions and Continuing Education registrations, providing customer service to students, staff and the general public. The Enrollment and Registration Assistant also assists the Bowman Center Coordinator and helps with other administrative duties related to registration, course rosters, evaluations and other duties associated with delivering classes at this site.
Essential Duties
- Accepts noncredit student registrations by entering data into registration system and accept payment.
- Acts as receptionist for office, answer telephone, assist with callers and process phone in and walk-in registrations.
- Provides excellent customer service via phone or in person to students, staff and instructors.
- Provides information to students and instructors regarding class location, procedures, textbooks, material lists and other questions.
- Performs light manual labor in order to keep the facility operational and orderly.
- Addresses customer complaints and develop resolutions.
- Manages Continuing Education registration form imaging.
- Reconciles daily transactions and is responsible for accurate data entry.
Associate Degree preferred or the willingness to work towards a degree if hired. Work experience to include customer service; database experience a plus.
Skills And Abilities
Must demonstrate customer service, problem solving, communication skills, computer and organizational skills; ability to maintain a high level of flexibility; ability to react quickly to a changing environment while maintaining high level of customer service; ability to work independently with clear accountability.
Application Instructions
For more information on this position and to formally apply, please visit HCC's employment page at https://secure10.saashr.com/ta/6160104.careers?ApplyToJob=688561288&full_apply=&jobid=688561288.
Questions may be directed to the Human Resources Office at 240-500-2585 or email hr@hagerstowncc.edu.
Salary : $20 - $23