What are the responsibilities and job description for the Enrollment and Registration Assistant - Bowman Training Center position at Hagerstown Community College?
Brief Description
SUMMARY STATEMENT
The Enrollment and Registration Assistant is responsible for processing Workforce Solutions and Continuing Education registrations, providing customer service to students, staff and the general public. The Enrollment and Registration Assistant also assists the Bowman Center Coordinator and helps with other administrative duties related to registration, course rosters, evaluations and other duties associated with delivering classes at this site.
ORGANIZATIONAL RELATIONSHIPS
EDUCATION AND EXPERIENCE
Associate Degree preferred or the willingness to work towards a degree if hired. Work experience to include customer service; database experience a plus.
Skills And Abilities
Must demonstrate customer service, problem solving, communication skills, computer and organizational skills; ability to maintain a high level of flexibility; ability to react quickly to a changing environment while maintaining high level of customer service; ability to work independently with clear accountability.
WORKING ENVIRONMENT
Call Center environment with numerous interruptions. Must be able to lift 40 lbs.; expected to assist with classroom set up including moving table and chairs.
Summary
APPLICATION DEADLINE
This position is considered open until filled. Applications will continue to be accepted until the position is filled and considered closed.
The College seeks to hire the best qualified candidate for each position. To support this philosophy and objective, the Human Resource Department provides a process to allow for a comprehensive search of candidates, inclusive of internal and external applicants.
SUMMARY STATEMENT
The Enrollment and Registration Assistant is responsible for processing Workforce Solutions and Continuing Education registrations, providing customer service to students, staff and the general public. The Enrollment and Registration Assistant also assists the Bowman Center Coordinator and helps with other administrative duties related to registration, course rosters, evaluations and other duties associated with delivering classes at this site.
ORGANIZATIONAL RELATIONSHIPS
- The Enrollment and Registration Assistant reports directly to the Bowman Center Coordinator and is responsible to the onsite program manager and Dean of Workforce Solutions and Continuing Education.
- The Enrollment and Registration Assistant coordinates most closely with other BTC Enrollment and Registration Specialists, campus Registration staff, Workforce Solutions and Continuing Education staff and program managers.
- Accepts noncredit student registrations by entering data into registration system and accept payment.
- Acts as receptionist for office, answer telephone, assist with callers and process phone in and walk-in registrations.
- Provides excellent customer service via phone or in person to students, staff and instructors.
- Provides information to students and instructors regarding class location, procedures, textbooks, material lists and other questions.
- Performs light manual labor in order to keep the facility operational and orderly.
- Addresses customer complaints and develop resolutions.
- Manages Continuing Education registration form imaging.
- Reconciles daily transactions and is responsible for accurate data entry
EDUCATION AND EXPERIENCE
Associate Degree preferred or the willingness to work towards a degree if hired. Work experience to include customer service; database experience a plus.
Skills And Abilities
Must demonstrate customer service, problem solving, communication skills, computer and organizational skills; ability to maintain a high level of flexibility; ability to react quickly to a changing environment while maintaining high level of customer service; ability to work independently with clear accountability.
WORKING ENVIRONMENT
Call Center environment with numerous interruptions. Must be able to lift 40 lbs.; expected to assist with classroom set up including moving table and chairs.
Summary
APPLICATION DEADLINE
This position is considered open until filled. Applications will continue to be accepted until the position is filled and considered closed.
The College seeks to hire the best qualified candidate for each position. To support this philosophy and objective, the Human Resource Department provides a process to allow for a comprehensive search of candidates, inclusive of internal and external applicants.