What are the responsibilities and job description for the Freight Claims Representative position at GTS Transportation?
The Claims Representative is responsible for managing, investigating, and resolving freight-related claims including cargo loss, damage, and shortage. This role ensures timely processing of claims while maintaining excellent communication with customers, carriers, and internal departments. The ideal candidate will have a strong understanding of freight operations, attention to detail, and the ability to work efficiently under pressure.
Key Responsibilities
- Receive, review, and process freight claims in accordance with company policies and federal regulations.
- Investigate claims by gathering documentation such as bills of lading, proof of delivery, photos, and invoices.
- Communicate with carriers, brokers, and customers to obtain supporting evidence and negotiate claim resolutions.
- Track claim status from initial filing to final resolution and ensure deadlines are met.
- Maintain detailed records of claims in the company’s TMS or claim management system.
- Analyze claim trends and report recurring issues to management for process improvement.
- Collaborate with the dispatch, customer service, and accounting teams to ensure accurate and fair settlements.
- Assist in developing and implementing procedures to minimize future claims.
- Provide exceptional customer service and maintain a professional, solution-oriented approach.