Freight Claims Representative

The Claims Representative is responsible for managing, investigating, and resolving freight-related claims including cargo loss, damage, and shortage. This role ensures timely processing of claims while maintaining excellent communication with customers, carriers, and internal departments. The ideal candidate will have a strong understanding of freight operations, attention to detail, and the ability to work efficiently under pressure.

Key Responsibilities

• Receive, review, and process freight claims in accordance with company policies and federal regulations.
• Investigate claims by gathering documentation such as bills of lading, proof of delivery, photos, and invoices.
• Communicate with carriers, brokers, and customers to obtain supporting evidence and negotiate claim resolutions.
• Track claim status from initial filing to final resolution and ensure deadlines are met.
• Maintain detailed records of claims in the company’s TMS or claim management system.
• Analyze claim trends and report recurring issues to management for process improvement.
• Collaborate with the dispatch, customer service, and accounting teams to ensure accurate and fair settlements.
• Assist in developing and implementing procedures to minimize future claims.
• Provide exceptional customer service and maintain a professional, solution-oriented approach.