Account Manager

The Account Manager in the Brokerage Department is responsible for managing and growing relationships with shippers and carriers within the freight transportation network. This role focuses on ensuring timely and efficient movement of freight, maintaining high levels of customer satisfaction, and achieving profitability goals. The Account Manager serves as the main point of contact between clients, carriers, and internal dispatch or operations teams.

Key Responsibilities:

• Manage daily freight operations for assigned accounts, ensuring on-time pickup and delivery of loads.
• Build and maintain strong relationships with shippers, carriers, and internal departments to support account growth.
• Negotiate rates with carriers and customers to maximize profitability while maintaining service quality.
• Monitor and track shipments, proactively communicating updates or delays to customers.
• Handle customer inquiries, resolve service issues, and ensure client satisfaction.
• Develop and execute strategies to grow existing accounts and identify new business opportunities.
• Collaborate with dispatchers, operations, and billing teams to ensure accurate load details, documentation, and invoicing.
• Maintain accurate records in the transportation management system (TMS).
• Analyze account performance and prepare reports to measure profitability, service levels, and customer trends.
• Stay current with market trends, carrier capacity, and rate fluctuations to remain competitive in the industry.