What are the responsibilities and job description for the Desktop Support position at GTN Technical Staffing?
Desktop SupportClient Site: Orlando, FLDuration: 12 monthsResponsibilities:Provide technical assistance with computer hardware and softwareResolve issues for clients via phone or electronicallyRecommend hardware and/or software improvementsTrack customer issues and resolutionsHandle tickets in a timely mannerExperience with Service Now and ADHelp with W10 to W11 migrations/refreshes/any windows projectRespond to dispatched assignments via tickets or another request by end-usersWork independently or with managers or other techsHave strong CS experience dealing with end-usersProvide regular feedback consistent with the needs of the team and the environment for ongoing improvementsBe able to work overtime when requested or necessaryBe able to multitask and prioritize many different projectsQualifications:Bachelor's Degree3 years of technical experienceAbility to build rapport with clientsStrong troubleshooting and critical thinking skillsPositive and professional demeanorTeachableAble to hit the ground runningAble to pass a background check/drug test prior to startingCompany DescriptionWho We AreGTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.What We DoWe provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.What Proof We HaveWe have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8 years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.Why People Want ItOur value
Salary : $23 - $27
