What are the responsibilities and job description for the Service Desk Personnel (Onsite) position at GSK Solutions Inc.?

Job Title	Service Desk Personnel (Onsite)
Location	Nashville, TN
Duration	12 Months
Interview Type	Virtual / In-Person
Description	IT Call Center Experience preferred Able to handle call volume of up to 30 calls per day. People/Customer Service skills required Printer Administration and Troubleshooting Server Print Queue, and local Queues Active Directory Management Able to navigate Different OUs Able to look up attributes Able to reset password and unlock accounts. iOS Management, Support, and Deployment Setting up new phones/Ipads Resetting iTunes accounts Resetting network settings Backup/Restore device data Video Conferencing Cisco WebEx MS Teams Cisco Presence video solutions Network troubleshooting Internal vs external VPN LTE Wifi Application Troubleshooting Account permission Compatibility settings Browser vs installed Remote support MSRA RDP TEAMs Webex Hardware Deployment ServiceNow Ticket management Ticket assignment
Top Skills	—
Recruiter	Contact: Sohail -

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Service Desk Personnel (Onsite)