What are the responsibilities and job description for the Care Coordinator position at Griswold Home Care for Fargo?
Home Care | Full-time | Fargo, West Fargo, and Moorhead | $45,000 to $60,000 per year (base plus performance bonus)
Recipient of the 2021-2026 Best of Home Care Employer of Choice Award and a Top 100 Home Care Agency in 2023, 2024, and 2025.
About the role
Griswold Home Care of Fargo is hiring a Care Coordinator, also called a Client Care Coordinator or Care Manager, to own a group of home care clients from the first phone call through their ongoing care. You welcome new clients, build their care schedules, match them with the right caregivers, and stay close to them and their families so their care is always on track. It is a relationship role with real ownership in the Fargo-Moorhead area, and your pay grows as your client base grows.
What makes this role different
This is not a flat office job. You earn a competitive base plus an uncapped monthly bonus tied to the hours of care your clients receive. You start with an established group of clients and grow your book from there, so the more clients you bring on and keep happy, the more you earn, with no ceiling. Our strongest coordinators earn $60,000 or more, and there are additional bonuses for developing new referral partners in the community.
What you will do
- Answer phone, email, and text inquiries from prospective clients and educate them on how Griswold home care can help.
- Meet with clients and their families in the home to assess their needs for in-home care.
- Admit new clients to service and build their care schedules.
- Match each client with caregivers who fit their needs and personality.
- Coordinate and monitor each client's care throughout service, answering questions and adjusting the care plan as needs change.
- Develop and maintain each client's care plan.
- Follow up with prospective clients and keep your pipeline moving.
- Build relationships with local referral sources such as senior communities, clinics, and hospital discharge planners to grow your client base.
- Take part in a very minimal on-call rotation.
- Handle other office duties as assigned.
What we are looking for
- Genuine empathy and warmth. You connect easily with seniors and their families and put them at ease during a stressful time.
- An outgoing, people-first personality. You enjoy meeting people and building relationships, which is how you grow and keep your client base.
- Strong organization and the ability to manage many clients at once.
- At least 6 months of general office experience, comfortable with phones, email, and Microsoft Office.
- Home care, senior care, or healthcare experience is a plus but not required. We will train the right person.
- A valid driver's license and reliable transportation for in-home visits.
- Willingness to take part in a minimal on-call rotation.
Benefits
- Competitive base pay plus an uncapped monthly performance bonus.
- Weekly pay.
- Health, dental, and vision insurance.
- Health savings account.
- 401(k) with matching.
- Life insurance.
- Paid time off.
- Teladoc virtual medical care.
- Ongoing training and room to grow.
About Griswold Home Care
With more than 180 locations in 32 states, Griswold Home Care is one of the country's top home care agencies, providing compassionate care 24/7. Our purpose is to give people the help they need to live in the place they love. We help adults maintain their quality of life through companion care, home services, personal care, and respite care.
Apply today
We serve Fargo, West Fargo, and Moorhead. Our application takes just a few minutes on any device. If you are an empathetic, outgoing person who wants a role with real ownership and uncapped earning, apply today.
Griswold Home Care of Fargo is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or genetic information.
Salary : $45,000 - $60,000