Customer Success Manager

Position: Customer Success Manager

Location: Garner, NC

Pay: $80,000 to $150,000/year

Experience: Management experience required.

Education: High school diploma. At least two years of secondary education preferred.

Type: Full-time; Direct Hire

Schedule: Monday - Friday, 8:00am to 5:00pm

Greene Resources is seeking a Customer Success Manager to join a growing and dynamic team! The Customer Success Manager is chiefly responsible for caring for clients within our Network Support Division by helping them align their business and technology goals to improve business outcomes. This individual advises clients on technology purchases and products, liaises with clients and vendors, and collaborates with the engineering team to ensure clients maximize return on their technology investments.

Job Description

• Provide strategic network support to a growing list of clients
• Provide strategic knowledge of business processes and operations to clients
• Provide options for ways for clients to improve their technology infrastructure
• Manage client relationships through personal contact
• Conduct Business Reviews on a scheduled basis
• Respond to issues, needs, and complaints as they arise
• Update management on concerns and issues related to technology at client offices
• Update the knowledge base in order to provide continuity among other company personnel
• Coordinate onboarding of new clients
• Manage software licenses for clients
• Manage projects for clients as needed
• Investigate new technologies for use internally and in client environments
• Act as a liaison between clients and our technical staff
• Advocate on behalf of the client’s best interest while also balancing business interests
• Monitor internal and client services for any possible issues and facilitate issue resolution
• Support group sales efforts to expand the network consulting client list
• Develop and maintain a comprehensive plan for forecasting quarterly client projects
• Build and maintain relationships with vendors and support partners
• Work collaboratively with the Information Security Committee in order to reduce risk to the organization and our clients
• Provide security awareness training to clients
• Prepare quotes and statements of work for hardware, labor, and services
• Review client invoices for accuracy
  
  

Position Requirements

• Adhere to our core values of being Honest, Eager, Accountable, Respectful, and a Team Player in all their interactions
• Must be able to work a full-time 40-hour work week, which may include after-hours functions
• Firm understanding of the configuration of basic networking components and peripherals
• Able to learn new environments and technologies quickly
• Excellent verbal and written communication skills for interactions with customers on a daily basis
• Must have a great attitude and desire to go the extra mile for customers
• Strong analytical and problem-solving skills
• Must be highly organized, attentive to detail, and flexible, with the ability to effectively prioritize tasks and balance the needs of multiple clients
• Must have a valid driver’s license and reliable transportation
  
  

Extra Consideration Given For The Following

• Secondary education in business management and/or economics
• Experience with small business operations management or ownership
• Experience providing technical support in a business environment
• Exceptional computer and system administration skills on Microsoft-based clients and servers
• Intricate knowledge/experience with PC and server hardware diagnostics, repair, and installation
• Fundamental understanding of business telecommunication systems
• CompTIA Network , A , Microsoft certifications
• Experience in project management
  
  

Preferred Qualifications

• MSP experience (strongly preferred/required)
• Experience supporting SMB clients
• Project management experience
• Knowledge of Microsoft environments and networking fundamentals
• Technical certifications (CompTIA, Microsoft, etc.) are a plus
• Experience managing client technology roadmaps and business reviews
• Strong communication and organizational skills
• Valid driver's license and reliable transportation
  
  

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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