Customer Service Team Lead

Position: Customer Service Team Lead

Location: Arlington, VA

Pay: $28/hour

Experience: At least 2 years of customer service experience, including case management and customer support.

Education: High school diploma required.

Type: Full-time; Direct Hire

Schedule: Monday – Friday, Day Shift

Greene Resources is seeking a Customer Service Team Lead to join a growing and dynamic team!

Job Description:

• Lead and support a team of customer service agents across phone, email, and chat channels.
• Manage and resolve customer cases in accordance with company policies and procedures.
• Track, document, and maintain accurate customer records and case activity.
• Handle incoming and outgoing customer calls to troubleshoot and resolve issues.
• Respond to customer emails and chats and schedule follow-up communications as needed.
• Re-engage past customers through proactive outreach to promote products and drive repeat business.
• Support customer service initiatives and special projects as assigned.
  
  

Position Requirements:

• Excellent phone presence and professional communication skills.
• Strong multitasking, organizational, and problem-solving abilities.
• High attention to detail with accurate data entry skills.
• Experience using CRM systems to manage customer interactions preferred.
• Ability to meet service level goals and performance metrics.
• Comfort working in a fast-paced, team-oriented environment.
• Positive attitude with strong energy and a customer-focused mindset.
  
  

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#GRPRO