Commercial Lines Account Coordinator

Position: Commercial Lines Account Coordinator

Location: Greensboro, NC (Onsite)

Pay: $22/hour

Education:

• High school diploma or equivalent is required.
• Property & Casualty Insurance License, or the ability to obtain within the first 6 months of employment, is required.
  
  

Type: Full-time; Contract to Hire

Schedule: Monday - Friday

Greene Resources is seeking a Commercial Lines Account Coordinator to join a growing and dynamic team. This role supports Account Advisors and Client Executives by assisting with service needs and making changes to existing accounts. The Commercial Lines Account Coordinator will learn specific service and marketing responsibilities and may have the opportunity to participate in special projects as needed.

The ideal candidate is proactive, detail-oriented, and driven by accuracy, with a strong ability to learn new concepts quickly. This individual thrives in a fast-paced environment, excels at troubleshooting and problem-solving, and consistently follows up to ensure tasks are completed. The role requires the ability to manage multiple priorities, coordinate effectively with a team, and communicate professionally and clearly with clients, colleagues, and other business contacts.

Job Description:

• Provide technical support to Account Advisor(s) in servicing client needs.
• Complete applications in coordination with Account Advisor(s); Assists Account Advisor in submittal of applications to eligible and appropriate carriers and follows up to ensure timely receipt of quotations and policies.
• Complete renewal reviews for upcoming renewal accounts in accordance with Sentinel’s timelines and procedures. Coordinate with the Account Advisor and the Client Executive as necessary to discuss coverages and needed changes.
• Prepare master certificates and other related items; verify for accuracy; forward to holders and client with appropriate correspondence at the direction of the Account Advisor.
• Prepare summaries of insurance, schedules and proposals as needed.
• Process renewals in coordination with Account Advisor(s) according to agency procedures.
• Review audits of policies; verifies accuracy and facilitates corrections when necessary, including invoicing and delivering to the insured.
• Processes incoming mail, phone and email requests, responding promptly and appropriately in accordance with Sentinel service standards.
• Process billings; follow up on cancellations requests to carriers to ensure accurate and timely resolution; maintains agency in financial equity whenever possible.
• Prepare premium allocations, manual invoices, and premium finance agreements for clients as needed.
• Review and maintain suspense daily to adhere to Sentinel’s standard operating procedures.
• Other service-related items as they arise especially for training purposes to further agency or insurance knowledge.
  
  

Position Requirements:

• Ability to analyze complex insurance situations, needs, and options and communicate these options both verbally and in writing in a clear, concise manner.
• Ability to understand written and oral communication and interpret abstract information.
• Ability to work in a fast-paced environment, working with multiple teams and associates.
• The ability to perform a large number of multiple steps in complex system performed with accuracy and speed is essential to the successful completion of tasks.
• Introductory knowledge of insurance, containing but not limited to: products and usages. markets and reference to markets, as well as rating and underwriting procedures.
• Ability to carry out complex tasks with many concrete and abstract variables.
• Strong computer skills and familiarity with tools such as Outlook, Excel, Word, and AMS.
• Ability to manage complex projects simultaneously.
• Ability to work independently of the Account Manager and take the lead on specific elements of client servicing when necessary.
  
  

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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