What are the responsibilities and job description for the Dental Office Coordinator position at Greater Richmond Dentistry?
Dental Office Coordinator – Full-Time | Chesterfield, VA
About Us
Greater Richmond Dentistry is a fully digital, patient-centered dental practice in Chesterfield, VA. We are seeking a dependable and experienced Dental Office Coordinator to support front office operations, patient experience, and coordination across teams.
Position Overview
This is a key operational role focused on scheduling, patient communication, treatment plan support, and insurance coordination. You will serve as a central point of contact between patients, providers, and teams to ensure a smooth and efficient workflow.
Key Responsibilities
- Answer phones, schedule and confirm appointments, and manage patient flow
- Check patients in and out; collect co-pays and balances
- Present and review treatment plans and pre-authorizations with patients
- Coordinate with the insurance verification team to ensure accurate and up-to-date coverage
- Perform select insurance eligibility checks and assist with pre-authorizations
- Organize and batch pre-authorizations to support timely processing
- Respond to patient questions regarding treatment, scheduling, and financial estimates
- Maintain accurate documentation in Dentrix and support front office efficiency
- Collaborate with billing and administrative teams to support patient account questions when needed
- Uphold HIPAA, OSHA, and Virginia Board of Dentistry compliance standards
- Support overall office operations and assist in additional administrative duties as needed
What We’re Looking For
- 5 years of dental front office experience (scheduling, insurance coordination, treatment planning)
- Strong understanding of dental insurance workflows and pre-authorizations
- Strong working knowledge of general dentistry procedures and ADA CDT coding required
- Experience with Dentrix required
- Excellent communication, organization, and multitasking skills
Benefits
- Competitive Pay
- Paid Time Off
- Supportive, team-oriented environment
Equal Opportunity Employer
Greater Richmond Dentistry is an Equal Opportunity Employer and complies with all applicable federal and Virginia law.
Pay: $22.00 - $32.00 per hour
Benefits:
- Paid time off
Experience:
- ADA Procedure Codes: 5 years (Required)
- General Dentistry Patient Scheduling: 5 years (Required)
- Dental Insurance Verification: 5 years (Required)
- Private Dental Practice Operation: 5 years (Required)
- Dental Insurance Pre-Authorization: 5 years (Required)
- Dental Front Office Coordination: 5 years (Required)
- Dentrix - Patient Management System: 3 years (Required)
Work Location: In person
Salary : $22 - $32