What are the responsibilities and job description for the Dental Front Office Lead position at Greater Richmond Dentistry?
We’re hiring a Front Office Lead for a patient-focused, supported role—not a traditional front desk position.
Our office has a dedicated insurance verification team and separate billing department, so your focus is on patient communication and case acceptance, not chasing claims or handling insurance issues all day.
Insurance responsibilities are limited and supported, with only occasional direct involvement when needed.
Top candidates will be considered at the higher end of the pay range.
What Makes This Role Different
- Dedicated insurance verification team
- Separate billing and AR team
- Streamlined systems and digital workflows
- Clear, structured responsibilities
What You’ll Do
- Present and explain treatment plans and financial options
- Help patients understand and move forward with care
- Coordinate scheduling for treatment
- Prepare patient charts for visits
- Check patients in/out and collect co-pays
- Coordinate insurance verification with team support
- Perform limited verification when needed (e.g., missing info at check-in, select insurance)
- Submit and track pre-authorizations
- Maintain accurate documentation in Dentrix Ascend
What You Won’t Be Responsible For
- Insurance billing or collections
- Working aging reports
- Claims follow-up
Requirements
- 10 years dental front office, insurance verification, or treatment coordinator experience
- Strong communication and case presentation skills
- Familiarity with insurance and pre-authorizations
- Experience with Dentrix Ascend preferred
Compensation & Benefits
- $22-$32/hour based on experience
- Paid Time Off
- Supportive, team-oriented environment
- Opportunity for performance-based bonuses
Greater Richmond Dentistry is an Equal Opportunity Employer and complies with all applicable federal and Virginia law.
Salary : $22 - $32