What are the responsibilities and job description for the Operations Associate Attorney position at Grayson HR?
We are seeking an Associate Attorney & Operations to support both client representation and operational initiatives within our organization.
This role combines hearing-level legal work with exposure to team and client support, offering a unique opportunity to develop both legal and business skill sets.
Location: Remote US-based
Responsibilities
Conduct 25–40 SSD hearings per month (primarily virtual)
Prepare clients through pre-hearing calls and case review
Review medical summaries and legal briefs
Collaborate with attorneys on case strategy
Maintain accurate case documentation
Support oversight of call center performance and operations
Monitor and analyze KPIs and team performance metrics
Partner with call center leadership on performance improvements
Assist with QA processes and reporting
Identify operational improvement opportunities
Qualifications
Juris Doctor (J.D.)
1–3 years of legal experience
Strong communication and client service skills
Ability to manage a high-volume caseload
Strong analytical and organizational skills
Preferred Qualifications
Prior experience in call center operations, QA, or team leadership
Experience working with performance metrics and reporting
Interest in combining legal and operational work
Why Join Us
Unique opportunity to build both legal and operational experience
Strong training and mentorship environment
Clear growth opportunities
Mission-driven work with direct client impact
Benefits: Our benefits, perks, and compensation include the following:
Competitive compensation
Fully paid employee health coverage
Life insurance
Long-term disability insurance
Paid holidays, paid vacation, and 401k matching after 90 days of employment
Company-provided phone and laptop
A healthy work-life balance
A supportive learning environment