Operations Associate Attorney

We are seeking an Associate Attorney & Operations to support both client representation and operational initiatives within our organization.

This role combines hearing-level legal work with exposure to team and client support, offering a unique opportunity to develop both legal and business skill sets.

Location: Remote US-based

Responsibilities

• Conduct 25–40 SSD hearings per month (primarily virtual)
• Prepare clients through pre-hearing calls and case review
• Review medical summaries and legal briefs
• Collaborate with attorneys on case strategy
• Maintain accurate case documentation
• Support oversight of call center performance and operations
• Monitor and analyze KPIs and team performance metrics
• Partner with call center leadership on performance improvements
• Assist with QA processes and reporting
• Identify operational improvement opportunities
  
  

Qualifications

• Juris Doctor (J.D.)
• 1–3 years of legal experience
• Strong communication and client service skills
• Ability to manage a high-volume caseload
• Strong analytical and organizational skills
  
  

Preferred Qualifications

• Prior experience in call center operations, QA, or team leadership
• Experience working with performance metrics and reporting
• Interest in combining legal and operational work
  
  

Why Join Us

• Unique opportunity to build both legal and operational experience
• Strong training and mentorship environment
• Clear growth opportunities
• Mission-driven work with direct client impact
  
  

Benefits: Our benefits, perks, and compensation include the following:

• Competitive compensation
• Fully paid employee health coverage
• Life insurance
• Long-term disability insurance
• Paid holidays, paid vacation, and 401k matching after 90 days of employment
• Company-provided phone and laptop
• A healthy work-life balance
• A supportive learning environment
  
  

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