Senior Collections Specialist

The New York City office of a global law firm is looking to hire a Senior Collections Specialist to interact directly with their clients (often Fortune 500 companiess) regarding collections matters. PLEASE NOTE THAT THIS IS A COLLECTIONS POSITION, NOT AN ACCOUNTS RECEIVABLE POSITION. This position is in the office Monday through Thursday and remote on Fridays. This individual will be responsible for:

Responsibilities:

• Collaborating with assigned partners within the Practice Team to review their matters and determine action plans for collections.
• Communicating & collaborating directly with clients (often by phone) to secure payments on a timely basis.
• Providing documentation and analysis to partners and clients as needed.
• Maintaining detailed records of steps taken to facilitate payments.
• Coordinating with Supervisor and Practice team regarding assigned receivables portfolio and discussing strategy and escalation as needed.
• Assisting the Collections & Practice teams with researching, analyzing, and resolving client deductions and unapplied credits.
• Collaborating with other teams including the Billing Department and Finance Department regarding client deductions, cash receipts, collections, and other special projects.

Qualifications and Skills:

• Must have a minimum of 3 years’ experience as a Collections Specialist in the legal or professional service industry. Previous experience at a law firm and interfacing with partners and clients are a plus. Aderant, Elite & E Billing Systems experience are a plus.
• Bachelor’s degree required.
• Must have the capability to follow up on client accounts with minimal supervision.
• Must be a motivated self-starter with the ability to work well under pressure and with a high degree of accuracy.
• Ability to meet strict deadlines and interact well with co-workers.
• Excellent interpersonal, communication (verbal and written) and analytical skills.
• Attention to detail.
• Must be proficient in Word and Excel.