What are the responsibilities and job description for the EXECUTIVE DIRECTOR OF ANCILLARY SERVICES position at Graves Gilbert Clinic?
Job Summary:
The Executive Director of Ancillary Services is a key member of the executive leadership team for a dynamic, physician-owned, multi-specialty clinic. This role provides strategic and operational leadership for the Radiology, Laboratory, Physical Therapy, Urgent Care, and Pharmacy departments with a strong focus on growth, service line expansion, operational efficiency, and financial performance. The Executive Director will champion innovation and high-quality care, aligning ancillary services with the clinic’s patient-centric and physician-led mission.
Key Responsibilities:
Growth & Expansion
- Develop and execute strategic growth plans for ancillary services across multiple clinic locations.
- Identify and lead expansion opportunities including new service lines (e.g., advanced imaging, molecular testing), satellite site development, and direct-to-consumer offerings.
- Evaluate emerging technologies and trends to enhance diagnostic capabilities and service differentiation.
- Support physician partners in clinical decision-making and service development initiatives.
Operational Leadership
- Oversee day-to-day operations of Radiology, Laboratory, Physical Therapy, Urgent Care, and Pharmacy departments, ensuring consistency, quality, and efficiency across all sites.
- Standardize workflows, policies, and protocols while tailoring operations to the unique needs of each clinic location.
- Ensure timely and accurate diagnostic services with a focus on turnaround time, access, and patient satisfaction.
Financial Management
- Develop and manage operational and capital budgets for all ancillary services.
- Monitor financial performance, identify variances, and implement corrective actions to meet revenue and margin targets.
- Collaborate with the finance and billing teams to maximize reimbursement and ensure compliant coding and documentation.
Team & Culture Development
- Lead and mentor multi-disciplinary teams including department managers, supervisors, technologists, and support staff.
- Promote a culture of accountability, innovation, collaboration, and continuous improvement.
- Support recruitment, training, and retention strategies to build strong clinical and operational teams.
Quality, Safety & Compliance
- Ensure compliance with federal, state, and accreditation standards (e.g., CLIA, ACR, CAP, OSHA).
- Monitor and improve quality metrics, including accuracy, efficiency, patient outcomes, and satisfaction.
- Lead quality improvement and risk management initiatives across ancillary departments.
Physician & Stakeholder Engagement
- Serve as the primary liaison between ancillary services and physician leadership.
- Present strategic plans, performance metrics, and improvement initiatives to the Board and physician committees.
- Foster strong relationships with internal providers, external vendors, and community partners.
Qualifications:
- 7–10 years of progressive leadership in multi-site healthcare operations, preferably within a physician-owned or outpatient clinical environment
- Direct experience managing ancillary services.
- Strong background in strategic growth, budgeting, and multi-specialty collaboration
- Strategic mindset with operational savvy
- Financial acumen and business development skills
- Excellent communication and relationship-building ability
- Strong leadership presence and team development orientation
- Comfort working in a physician-led, fast-paced, evolving environment
Preferred:
- Experience in a physician-owned organization with governance by clinical leadership
- Familiarity with outpatient imaging expansion, molecular diagnostics, or direct-to-consumer testing models
- Knowledge of EMR, LIS, and PACS systems
Education:
- Master’s degree in healthcare administration, Business Administration, or related field