PATIENT CARE TECH II

Job Summary:

The Patient Care Tech II integrates responsibilities from Medical Assisting and Phlebotomy and patient support functions to ensure efficient workflow, quality patient care, and seamless clinical operations in a fast-paced Urgent Care environment. The ideal candidate is a proactive, detail-oriented, and comfortable managing multiple tasks while maintaining a compassionate, patient-focused approach.

Key Responsibilities:

Clinical and Patient Care:

·         Greet and triage patients upon arrival, obtaining vital signs, medical history, and chief complaints to facilitate provider evaluation.

·         Assist providers with examinations, minor procedures, wound care, and splinting as needed.

·         Administer injections, medications, vaccines, and nebulizer treatments under provider supervision.

·         Perform point-of-care testing (POCT) including strep, flu, COVID-19, urinalysis, and glucose checks.

·         Conduct EKGs and other diagnostic tests as directed by the provider.

·         Educate patients on procedures, treatments, and post-care instructions.

·         Ensure patient comfort and safety while maintaining confidentiality per HIPAA regulations.

Phlebotomy & Laboratory Duties:

·         Perform phlebotomy procedures with strict attention to patient identification and specimen labeling protocols.

·         Process and prepare lab specimens for in-house and reference lab testing.

·         Enter and release patient orders in the Laboratory Information Systems (LIS).

·         Maintain compliance with bloodborne pathogen protocols and infection control policies.

·         Monitor and report any equipment malfunctions.

·         Assist in maintaining Urgent Care laboratory inventory and supplies.

Administrative & Compliance Responsibilities:

·         Accurately document patient history, procedures, and treatments in electronic health records (EHR).

·         Assist with patient check-in, insurance verification, and copay collection as needed.

·         Collaborate with Urgent Care providers and staff to ensure smooth clinic operations during high-volume periods.

·         Manage medical supply inventory to ensure availability of necessary items.

·         Maintain a clean and organized work environment, adhering to OSHA and other safety regulations.

·         Assist in training and orienting new employees or students in department functions.

Qualifications:

·         Experience working in an Urgent Care, emergency, or high-volume outpatient setting preferred.

·         Strong interpersonal and communication skills with a patient-centered approach.

·         Ability to multitask across clinical and laboratory responsibilities.

·         Experience with EHR systems and LIS software.

·         Ability to work evening, weekends, and rotating shifts as required for Urgent Care operations.

·         Willingness to travel between Urgent Care locations with reliable transportation.

·         Ability to function in a fast-paced, high-stress environment while maintaining accuracy and professionalism.

Education:

• High School diploma or GED required
• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or EMT certification preferred
• Phlebotomy certification (AMT, ASCP, NCA, or equivalent) preferred