What are the responsibilities and job description for the Dual Rate Casino Operations Shift Manager position at Granite State Gaming & Hospitality?
About Granite State Gaming & Hospitality, LLC
Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations in New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.
What You'll Expect
Dual Rate Shift Managers/Floor Supervisors manage and oversee casino gaming operations, including table games, slot machines, and other gaming activities. You'll ensure compliance with gaming regulations, maintain game integrity, provide exceptional guest service, and collaborate with security and compliance teams to prevent fraud and resolve disputes.
What You'll Do
Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations in New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.
What You'll Expect
Dual Rate Shift Managers/Floor Supervisors manage and oversee casino gaming operations, including table games, slot machines, and other gaming activities. You'll ensure compliance with gaming regulations, maintain game integrity, provide exceptional guest service, and collaborate with security and compliance teams to prevent fraud and resolve disputes.
What You'll Do
- Oversee daily Table Games operations to ensure efficiency, compliance, and revenue optimization
- Deliver exceptional guest service and maintain a positive gaming atmosphere
- Supervise, coach, and direct dealers and team members on proper procedures
- Monitor table performance, inventories, fills/credits, and daily reporting
- Ensure compliance with all gaming regulations, including MICS and Title 31
- Assist with hiring, training, scheduling, and performance management
- Address guest concerns and resolve issues professionally and promptly
- Strong leadership, communication, and problem-solving skills
- Solid knowledge of table game rules, procedures, and casino operations
- Ability to make sound decisions under pressure
- Proficiency in Microsoft Office and casino management systems
- High School Diploma or GED
- 5 years of Casino Table Games management or related experience
- Ability to obtain and maintain a Gaming License